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Manage Aliases

An Alias allows you to create an e-mail address that forwards to a real e-mail account. For example, you can create several aliases such as first.name@domain.com and webadmin@domain.com that point to john@domain.com. john@domain.com would be the only mailbox created.

Choose the right tool for your needs

Before setting up an alias, check if another option might better suit your goals:

  • Sending to multiple people? If you need one address to forward to several recipients at once, create a List or a Smart List.

  • Need to "Send As" from an existing mailbox? If you want to forward mail from one active mailbox to another while maintaining the ability to send replies from that address, you need a Forward.

Adding an Alias

  • Go to the Admin Panel.

  • Log in using your Admin username and password.
  • Click on Aliases in the menu bar.
  • Click on the New Alias button.
  • In the Alias field, type the alias (just the part before the at sign)
  • In the Domain field, select the domain in which you will create an Alias.
  • In the Forward Destination, choose Internal if you want to forward to an email address of the same domain or External to forward to any domain. 

    External aliases are limited to 4 per account. After this limit, they count as regular mailboxes.

  • In the Forwards to field, specify the e-mail account where emails will be sent to, for this alias.
  • Click on the button Add Alias.

An Alias is a unique e-mail address that has to be unique across your entire domain. No other e-mail account or distribution list may have the same name as the Alias.
If you receive the error "Alias already in use," it means you already have an existing Alias, User, or Distribution List with the same name.

Removing an Alias

  • Go to the Admin Panel.

  • Log in using your Admin username and password.
  • Click on Aliases in the menu bar.
  • Select the domain which has the alias you want to remove in the drop-down list
  • Click on the delete icon next to the alias you wish to remove
  • An alert pop up will appear, showing the alias that will be deleted. Click on Delete to confirm.
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