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EmailArray Wiki
Welcome to Your Email Hosting Wiki! This Wiki is your go-to guide for setting up and managing your email accounts and exploring all the features available to you. You'll learn how to use our fully-featured Webmail, set advanced permissions for users, and util...
2 - User Panel - Advanced Setup for Your Mailbox
The User Control Panel is located at http://cp.emailarray.com and can also be accessed via Webmail, from the "Control Panel" link. It lets users manage several aspects, such as change their password, setup autoresponder, manage spam quarantine, forwarders, tr...
3 - Admin Panel - Manage Users, Domains, Aliases and More
The Admin Panel is located at this link: https://admin.emailarray.com/. This interface will let you manage your domains, users (mailboxes), aliases, lists, branding, and domain-wide preferences. Some settings overlap with the User-defined settings. In these ...
1 - Configure a new e-mail address - Getting started
Follow these steps to create a new e-mail address using the domain that you have already purchased. This quick guide applies to both Basic and Enhanced mailboxes and includes steps on: updating the DNS for your domain to include our e-mail servers so you...
Webmail - How To
Features available in our Webmail GroupOffice. To access your webmail you have a few options: Automatically, by adding a CNAME in your DNS: webmail.mydomain.com -> webredirect.emailarray.com. Directly, by going to webmail.emailarray.com. From the Admin Pa...
Zulip - How To
Zulip is an easy-to-use messaging platform that allows you to organize each discussion with topics so you can find important information exactly when you need it. The urgency of real-time chat is combined with the productivity of the email threading model, he...
Troubleshooting
Email Migrations
Setup IMAP or POP on other e-mail clients
These tutorials will help you add your mailbox as an IMAP or POP account in various e-mail clients, including Thunderbird, Outlook, Android and iOS. Most e-mail clients will require a manual setup. If you are familiar with this setup, you can go to Servers an...
Filtering: Whitelist / Blacklist
Logs
Security
Chat and Video Meetings
This guide will help you get started with our new integrated Chat and Video Meetings feature within Webmail.
2FA - Two-factor authentication for your mailbox
Two-factor authentication, or 2FA as it's commonly abbreviated, adds an extra step to your basic login procedure. Without 2FA, the password is your single factor of authentication: you enter your username and password, then you're done. With 2FA, you log in t...
CalDAV Synchronizer Setup
Enhanced mailbox only. Enhanced mailboxes allow you to sync calendars (CalDAV) and contacts (CardDAV) across multiple devices with applications that support the CardDAV/CalDAV protocols. In Outlook you can sync via CalDAV / CardDAV by installing the cal...
Change your mailbox password
Your mailbox password is the one you use when you log in to the Webmail or e-mail client, such as Apple Mail, Outlook, or the mail app on your phone.If you have set up the e-mail address on other devices, once you update the e-mail password, you should update ...
Configure Incoming E-mail Rules
Incoming E-mail Rules You can specify several rules that will apply to Clean messages only, before they reach your Inbox. This will allow you to deliver certain messages to special folders or redirect them to other e-mail addresses. Rules will apply in the ...
Zulip Preview
Fully integrated with the Webmail Log in directly from your Webmail and jump straight into productive conversations. Organize your communications into streams and topics Email-like threads with a subject (or topic) for every message make it easier to fol...
E-mail Migration
If you need to migrate mailboxes from a previous provider, first create the mailboxes on our side and then send an e-mail to Support (or open a ticket) to request a migration. You can also schedule a migration during your out-of-office hours - send the reques...
Webmail client
For both Basic and Enhanced mailboxes, our supported Webmail interface is the Group-Office Webmail. It’s a complete re-design, very modern and fast, and it works as well on mobile as on the desktop. How to access your Webmail The Webmail doesn’t need addit...
DNS Configuration
DNS UpdatesIt might take some time to see the changes in your DNS based on your provider and domain settings. 1. MX Records The first step in configuring your DNS is updating your MX records. MX records tell the world which server should receive the e-...
Autodiscover
Autodiscover for Outlook, Thunderbird & Mobile Devices What is Autodiscover ? It's a web services that is used by a growing number of applications and which helps in configuring your mobile devices and desktop clients. Autodiscover is used by Outlook, Thu...
Servers & Ports
Servers & Ports Configuring "[Support:Autodiscover & Autoconfig]" can simplify the configuration of your desktop clients IMAP Service Encryption Server Address Ports SSL imap.emailarray.com 993 ...
Setup e-mail on Mozilla Thunderbird
You can ask your sysadmin to setup Autoconfig in your DNS to make the process of setting up Thunderbird much easier. Step 1 To open the setup window for a new email account, you have multiple options: Click on Tools -> Account Se...
Setup e-mail on Outlook
Below, step by step tutorials according to the Outlook version used, which you can usually check when opening Outlook or in the Help menu/About. There's also a website with a generic Outlook setup which can be useful, so you can view screenshots. Also notice ...
Setup IMAP e-mail on iOS
If you have an Enhanced mailbox, you can use ActiveSync, to not only sync e-mails, but also contacts and calendars. You can log in to the Webmail and download a profile to automatically setup the e-mail as IMAP. The profile will include calendars ...
Setup IMAP e-mail on Android
Remember that, if you have an Enhanced account, you can use ActiveSync, to not only sync e-mails, but also contacts and events. How to set up your email on an Android device Here's the step by step for setting up an IMAP account on Android's native mail app....
Disabling local delivery to an account
Note that the procedure below is unusual. It may be useful, for example, if you want an account do not store received emails (to prevent the account from reaching its storage limit), but forward incoming emails to another account (case in which you'd have to s...
Forward Messages
Incoming e-mail messages to your account can automatically be forwarded to other accounts while also delivering a copy locally. E-mails detected by our server as spam are not forwarded. Add a Forward Option 1: from the Webmail Go to the Webmail ...
How to avoid forged e-mails?
The From header of an e-mail, which you view in the header of e-mails can be anything, it doesn't even need to be a valid e-mail address and it can be different from the actual sender of the message. For that reason, it's possible that you will receive forged...
Manage Extensions
User Extensions allows you to uniquely extend your e-mail address in order to create disposable addresses. They can be of the form: user-sales@domain.com In this case 'sales' is the extension for 'username'. You can also have wildcard extensions that let you...
ownCloud - free file storage and sharing on the cloud
With ownCloud, we provide fully-featured file sync and sharing solution, with access to your data through a web interface, sync clients or WebDAV, while providing a platform to view, sync and share files across your devices easily all under your control. This...
Retrain Messages
Sometimes it happens that messages are classified incorrectly by the filtering system. A false positive refers to a message that was incorrectly classified as being Spam. A false negative refers to a message that was incorrectly classified as NOT being Spam....