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Change Admin password
Update Admin's password To change your Admin's password: Log in to the Admin Panel. Click on your name in the top right corner. In that menu, click on Change Password. Fill in your new password, confirm it and click on Change. Reset Admin's passwor...
Set Domain Spam filter preferences
An administrator can set domain-wide Spam filter preferences through the Admin Control Panel. The setting would apply to all users that don't have a personal preference set. A user's preference always overrides a domain-wide preference. The domain-wide Spam f...
Manage Whitelists and Blacklists
Notice that the best way to add whitelist records is using the Spam Monitor reports, as it automatically delivers the email and adds the sender to your whitelist. Our system uses the Sender instead of the From in the email header for blacklist and whitelist, w...
Whitelist / Blacklist by IP - IP Access List
Whitelist Incoming Email by IP In some limited cases, a legitimate sender has been compromised and all of his incoming emails are marked as Spam. Until the legitimate sender will fix their reputation, you can whitelist their incoming emails. This is a type of...
Manage Aliases
An Alias allows you to create an e-mail address that forwards to a real e-mail account. For example, you can create several aliases such as first.name@domain.com and webadmin@domain.com that point to john@domain.com. john@domain.com would be the only mailbox c...
Outgoing logs - Track all Remote Deliveries
From the Admin Panel, you can track all the messages sent by your users through our outbound servers. How to Access Outgoing Logs: Log in to the Admin Panel using your Admin username and password. From the menu, go to Logs → Outgoing Logs. Select ...
Manage Alias Domains
An Alias Domain is an exact copy of a real domain. It is useful when you have multiple domains that should all share the same characteristics. For example, your company might own several domains: longcompanyname.com, shortcompanyname.com, and oldcompanyname.c...
Manage Lists
Distribution Lists let you reach multiple e-mail addresses at once. For example, you could create a sales address for your sales team (sales@mydomain.com), a support address for your technical support team (support@mydomain.com), and so on. Distribution Lists...
Manage Smart Lists
A Smart List is a type of distribution list with more options to make it easier to specify members and who is allowed to send emails to that list. Just as a distribution list, a Smart List lets you reach multiple email addresses at once. For example, you coul...
Set Branding
The Admin Panel allows you to personalize the name and logo being displayed in the Webmail. Regular mail services (IMAP, SMTP, POP) are offered through the anonymous domain emailarray.com. The branding applies to the Webmail interface. It is also possible to...
Manage Domains
Domains are managed from the Admin Panel. Here you can add or remove domains, set up a catchall, or define a domain-level time zone or footer. Adding a New Domain This guide will walk you through the process of adding a new domain to your account via the ...
Manage Sub-Admins
A Sub-Admin is a special Admin account. You can restrict the permissions on different levels (view, edit, delete permissions, or no access) for different sections of the Admin Panel (Users, Domains, Logs, etc.). Furthermore, you can restrict login access to on...
Manage Users
Each mailbox is defined as a User in the Admin Panel. Here you can manage all of your Users: add new ones, remove or edit any user's settings, as well as login into the User's Control Panel to manage their preferences. Before adding a new user please make sur...
2FA - Two-factor authentication
Two-factor authentication, or 2FA as it's commonly abbreviated, adds an extra step to your basic login procedure. Without 2FA, the password is your single factor of authentication: you enter your username and password, then you're done. With 2FA, you log in t...
Restrict Login Access: Admin IP Access Lists
You can increase the security of your account by restricting login access for your Admin (or Sub-Admins) account to a list of know IPs, such as your office, your home, and server IPs for API or WHMCS authentication. This feature works only with static IPs. Ma...
Security Incidents
When you log in to the Admin Panel, on the Home page, you might see this warning message: New security incidents detected. Click here to check the Security page. This happens when we detect suspicious logins from more than one location for one of your User...
User Trusted Login IPs
You can mark as safe the IPs that your Users log in from. Use the Mark as Safe feature whenever a Security Incident is considered as safe - logins from the safe IP will not trigger Security Incident warning anymore. Manage User Trusted Login IPs To manage th...
CalDAV / CardDAV allow delete via Synchronization
The CalDAV / CardDAV features are available only for Enhanced mailboxes. Due to a bug in Android 12 some phones started to delete contacts via Microsoft ActiveSync. Therefore, GroupOffice has implemented a new CalDAV / CardDAV setting that disallo...
Webmail - Folders management
Find out how to subscribe to a Folder to make it show in your e-mail folder list, how to unsubscribe from a Folder and hide it or how to create a new folder. Step-by-step guide Subscribe to a Folder Subscribing to a folder will make it show in your e-mail f...
Webmail - mark email as legit (Not Spam)
If our system has marked an incoming email as Spam, but you are sure it is a legit email, you can whitelist the sender straight from the Webmail. Mark email as legit (Not Spam) After you log in to your Webmail: From the Spam folder, right-click on the Spa...