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If you need to migrate mailboxes from a previous provider, first create the mailboxes on our side and then send an e-mail to Support (or open a ticket) to request a migration. You can also schedule a migration during your out-of-office hours - send the reques...

For both Basic and Enhanced mailboxes, our supported Webmail interface is the Group-Office Webmail. It’s a complete re-design, very modern and fast, and it works as well on mobile as on the desktop. How to access your Webmail The Webmail doesn’t need addit...

DNS UpdatesIt might take some time to see the changes in your DNS based on your provider and domain settings.   1. MX Records The first step in configuring your DNS is updating your MX records. MX records tell the world which server should receive the e-...

Autodiscover for Outlook, Thunderbird & Mobile Devices   What is Autodiscover ? It's a web services that is used by a growing number of applications and which helps in configuring your mobile devices and desktop clients. Autodiscover is used by Outlook, Thu...

Servers & Ports Configuring "[Support:Autodiscover & Autoconfig]" can simplify the configuration of your desktop clients IMAP Service Encryption Server Address Ports SSL imap.emailarray.com 993 ...

You can ask your sysadmin to setup Autoconfig in your DNS to make the process of setting up Thunderbird much easier. Step 1 To open the setup window for a new email account, you have multiple options: Click on Tools -> Account Se...

Below, step by step tutorials according to the Outlook version used, which you can usually check when opening Outlook or in the Help menu/About. There's also a website with a generic Outlook setup which can be useful, so you can view screenshots. Also notice ...

If you have an Enhanced mailbox, you can use ActiveSync, to not only sync e-mails, but also contacts and calendars. You can log in to the Webmail and download a profile to automatically setup the e-mail as IMAP. The profile will include calendars ...

Remember that, if you have an Enhanced account, you can use ActiveSync, to not only sync e-mails, but also contacts and events. How to set up your email on an Android device Here's the step by step for setting up an IMAP account on Android's native mail app....

Note that the procedure below is unusual. It may be useful, for example, if you want an account do not store received emails (to prevent the account from reaching its storage limit), but forward incoming emails to another account (case in which you'd have to s...

Incoming e-mail messages to your account can automatically be forwarded to other accounts while also delivering a copy locally. E-mails detected by our server as spam are not forwarded. Add a Forward Option 1: from the Webmail Go to the Webmail ...

The From header of an e-mail, which you view in the header of e-mails can be anything, it doesn't even need to be a valid e-mail address and it can be different from the actual sender of the message. For that reason, it's possible that you will receive forged...

User Extensions allows you to uniquely extend your e-mail address in order to create disposable addresses. They can be of the form: user-sales@domain.com  In this case 'sales' is the extension for 'username'. You can also have wildcard extensions that let you...

With ownCloud, we provide fully-featured file sync and sharing solution, with access to your data through a web interface, sync clients or WebDAV, while providing a platform to view, sync and share files across your devices easily all under your control. This...

Sometimes it happens that messages are classified incorrectly by the filtering system. A false positive refers to a message that was incorrectly classified as being Spam. A false negative refers to a message that was incorrectly classified as NOT being Spam....

Set Spam filter preferences You can login to the user control panel inside WebMail. On the top right, click on Control panel link followed by the Access Control Panel button. You will be logged in automatically to your user control panel, just be sure your br...

Vacation Message A vacation message can let people know that you are not available by sending an automatic reply to their messages. Autoresponders are sent once every hour to each sender that sends you an email, to avoid technical issues. Enabling the Vacati...

By Sharing E-mail Folders you allow your colleagues access to your e-mail folders, either for viewing or for modifying. Go to Unknown macro: {link-window} https://cp.emailarray.com Log in using your full e-mail address ( user@domain.com ) and current...

You can easily determine if the messages you send out reach your recipients or not. While this is no guarantee that your recipient read the message, you can at least find out if their e-mail services provider properly received the message and warn them in case...

Whitelist / Blacklist an e-mail address Our system automatically whitelists e-mail addresses that you communicate with, for your entire domain. For example, within your domain hosted with us, you have two users: joe@domain.com and amy@domain.com. If joe e-mai...