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Spam filtering
Personalizing Your Spam Filter and Security Settings You can customize your email experience by adjusting how the system handles incoming messages. While your administrator establishes domain-wide defaults, your personal settings always take priority and w...
Vacation Message (Autoresponder)
Setting Up Your Vacation Message (Autoresponder) A vacation message automatically notifies people that you are away or unavailable. To prevent email loops and technical issues, the system sends one automatic reply per sender every hour. How to Enable Your...
Sharing Email Folders
Folder sharing allows you to give colleagues access to specific folders in your mailbox. You can grant "Read-only" access for viewing or "Full" access for those who need to manage and reply to messages on your behalf. How to Share a Folder Option 1: From ...
Track Remote Deliveries
You can easily determine if the messages you send out reach your recipients or not. While this is no guarantee that your recipient read the message, you can at least find out if their e-mail services provider properly received the message and warn them in case...
Whitelist or Blacklist an e-mail address
Whitelist / Blacklist an e-mail address Our system automatically whitelists e-mail addresses that you communicate with, for your entire domain. For example, within your domain hosted with us, you have two users: joe@domain.com and amy@domain.com. If joe e-mai...
Change Admin password
Update Admin's password To change your Admin's password: Log in to the Admin Panel. Click on your name in the top right corner. In that menu, click on Change Password. Fill in your new password, confirm it and click on Change. Reset Admin's passwor...
Settings - Domain Spam Filtering
Domain Spam Filtering and Security Settings The Admin Panel allows you to establish default filtering and security preferences for an entire domain. These settings apply to all users unless they have configured their own personal preferences. A user's individ...
Manage Whitelists and Blacklists
Notice that the best way to add whitelist records is using the Spam Monitor reports, as it automatically delivers the email and adds the sender to your whitelist. Our system uses the Sender instead of the From in the email header for blacklist and whitelist, w...
Whitelist / Blacklist by IP - IP Access List
Whitelist Incoming Email by IP In some limited cases, a legitimate sender has been compromised and all of his incoming emails are marked as Spam. Until the legitimate sender will fix their reputation, you can whitelist their incoming emails. This is a type of...
Manage Aliases
An Alias allows you to create an e-mail address that forwards to a real e-mail account. For example, you can create several aliases such as first.name@domain.com and webadmin@domain.com that point to john@domain.com. john@domain.com would be the only mailbox c...
Outgoing logs - Track all Remote Deliveries
From the Admin Panel, you can track all the messages sent by your users through our outbound servers. How to Access Outgoing Logs: Log in to the Admin Panel using your Admin username and password. From the menu, go to Logs → Outgoing Logs. Select ...
Manage Alias Domains
An Alias Domain is an exact copy of a real domain. It is useful when you have multiple domains that should all share the same characteristics. For example, your company might own several domains: longcompanyname.com, shortcompanyname.com, and oldcompanyname.c...
Manage Lists
Distribution Lists let you reach multiple e-mail addresses at once. For example, you could create a sales address for your sales team (sales@mydomain.com), a support address for your technical support team (support@mydomain.com), and so on. Distribution Lists...
Manage Smart Lists
A Smart List is a type of distribution list with more options to make it easier to specify members and who is allowed to send emails to that list. Just as a distribution list, a Smart List lets you reach multiple email addresses at once. For example, you coul...
Set Branding
The Admin Panel allows you to personalize the name, primary color and logo being displayed in the Webmail. Need specific branding for different clients? You can override these global settings at the domain level. If you want a specific domain to have its own...
Manage Domains
Domains are managed from the Admin Panel. Here you can add or remove domains, set up a catchall, or define a domain-level time zone or footer. Adding a New Domain This guide will walk you through the process of adding a new domain to your account via the A...
Manage Sub-Admins
A Sub-Admin is a specialized account that allows you to delegate administrative tasks while maintaining high security for your primary credentials. You can define granular access levels—ranging from view-only to full delete permissions—across different section...
Manage Users
Each mailbox is defined as a User in the Admin Panel. Here you can manage all of your Users: add new ones, remove or edit any user's settings, as well as login into the User's Control Panel to manage their preferences. Before adding a new user please make sur...
2FA - Two-factor authentication
Two-factor authentication, or 2FA as it's commonly abbreviated, adds an extra step to your basic login procedure. Without 2FA, the password is your single factor of authentication: you enter your username and password, then you're done. With 2FA, you log in t...
Restrict Login Access: Admin IP Access Lists
You can increase the security of your account by restricting login access for your Admin (or Sub-Admins) account to a list of know IPs, such as your office, your home, and server IPs for API or WHMCS authentication. This feature works only with static IPs. Ma...