Finding and Managing Admin Accounts

As you scale, you may need to quickly locate which Admin account manages a specific mailbox or domain. The Reports section in your Super Panel allows you to find these accounts in seconds and take immediate action.

Step 1: Locating the Account

To find the necessary account, log into your Super Panel and click on the REPORTS tab.

1. Use Filtering Options: In the "Filtering Options" section, you can search for an account using several criteria:

   • Username or Domain: Best for finding which Admin owns a specific email address or website.

   • Last Login: Useful for identifying inactive accounts.

   • Account Type or Quota: To find users based on their service level or storage usage.

2. Run the Search: Enter your criteria (e.g., set the filter to "Domain" and type in the customer's domain) and click SEARCH.

Step 2: Taking Action

Once you’ve located the correct Admin in the search results, you have three primary tools at your disposal:

1. Login as Admin (Green Arrow)

Click the green arrow icon to instantly "log in as" that administrator. This allows you to manage their mailboxes, aliases, and settings directly without needing their password.

2. Edit Account Details (Pencil Icon)

Click the pencil icon to open the Admin’s settings. From here, you can:

• Adjust Quotas: Increase or decrease the number of allowed mailboxes or total storage space (GB) as your customer’s needs change.

• Update Info: Change contact details or timezones.

3. Enable or Disable an Account

Within the edit pop-up, you can toggle the account status between Enable and Disable.

• When to Disable: This is a powerful tool for billing management. If a customer hasn't paid, disabling their account blocks all logins for both the Admin and their end-users.

• The Benefit: While logins are blocked, the accounts will still receive emails. This keeps the data intact and ensures no mail is lost while you resolve payment issues—a much safer alternative to deleting the account.