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Webmail - mark email as legit (Not Spam)

If our system has marked an incoming email as Spam, but you are sure it is a legit email, you can whitelist the sender straight from the Webmail.

Mark email as legit (Not Spam)

After you log in to your Webmail:

  • From the the Spam Spam folder, right-click on the Spam email you wish to mark as legit.  
  • Click on the the Move to Inbox folder folder option to whitelist the sender.
  • All incoming emails from this sender will be delivered to your Inbox (or another folder if you have set up a rule).

     Webmail - not Spam - mark email as legit.jpg

If you have whitelisted a sender, but incoming emails are still delivered to your Spam folder,  make sure there is no Blacklist entry for this sender or domain.

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