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Mailbox Sharing

Sharing your mailbox is a practical way to collaborate and ensure important messages are handled quickly. This feature is especially useful when you want to share your inbox with an assistant, or when a team manages a common address like "sales@domain.com" or "support@domain.com".

If your colleagues (for example, John or Alice) also need to reply to messages from this shared address, an administrator must grant them "can send as" permissions from the Admin Panel. This step ensures each colleague can send emails directly as the shared user.

How to Share Your Mailbox

Follow these steps to grant other users access to your account:

  1. Open Mailbox Properties: Right click on the mailbox name and click on Properties.

    Webmail - Email settings icon.PNG

  2. Navigate to Permissions: When the Properties pop-up opens, navigate to the Permissions tab. 

    Webmail - Email settings pop-up - Permissions tab.PNG

  3. Add a User: Click on the plus icon to add new users that have permissions. Select the user and click on the Add button.

    Webmail - Email settings pop-up - Permissions - Add new user or group.PNG

  4. Adjust Access Levels:  The default permission is "Read-only". Double click on the permission name ("Read-only") and a drop-down menu will appear so you can choose the needed permission. 

    Webmail - Email settings pop-up - Permissions - Update permission.PNG

  5. Save Your Changes: Click on Save to apply the settings.

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