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Manage Users

Each mailbox is defined as a User in the Admin Panel. Here you can manage all of your Users: add new ones, remove or edit any user's settings, as well as login into the User's Control Panel to manage their preferences.

Before adding a new user please make sure you have a sufficient User quota (available mailboxes and quota), which can be checked in the top menu bar of your Admin Panel. You can increase the quota from your billing interface.

 

Adding a new User

  • Go to the the Admin Panel.

  • Log in using your Admin username and password.
  • Click on on Users  in the menu bar.
  • Click on the the New New button.
  • Choose the the Account Type  from the dropdown list.  
  • Choose the the Domain  where you want to add an account from the drop-down list.
  • Enter the the Username  to add (only the part before the @ sign).
  • Enter the the Password. Note: Passwords must contain at least 8 characters, including upper/lowercase, numbers, and a symbol.
  • Enter the the Name  of the user to add, for your control (user´s full name, with spaces).
  • Enter the the Quota  for the user, in Gigabytes (GB). In order to assign 5GB, simply type 5. To specify 500 MB (Half of a gigabyte), specify 0.5.
  • Optional: you can click on on More Options  to define the User's s Language,  Timezone or  or Localization and  and Date format.
  • Click on the button button Add User User to finish.

If you receive the error that the User already exists, check if you already have an Alias or a Distribution List with the same name. The username must be unique on a domain level, which means you cannot have a mailbox and an Alias with the same name.

 

Removing a User

  • Go to the the Admin Panel.

  • Log in using your Admin username and password.
  • Click on on Users  in the menu bar.
  • Select your domain from the the Select Domain  drop-down box.
  • Click on the delete delete icon (trash icon) next to the account you wish to remove.
  • An alert pop-up will appear, showing the User that will be deleted. Click on on Delete  to confirm.

Deleting an account deletes all its e-mails and data. Be careful!

 

Resetting a User Password

If a user has forgotten their credentials, you can manually set a new password for them through the Admin Panel.

  • Go to the Admin Panel.
  • Log in using your Admin username and password.
  • Click on Users in the menu bar.
  • Select the domain from the Select Domain drop-down box.
  • Click on the pencil icon (edit) next to the specific User account.
  • In the Password field, type the new password. 
    • Note: Passwords must contain at least 8 characters, including upper/lowercase letters, numbers, and a symbol.
  • Click on Update User to save the changes.

Tip: Since you are manually setting the password, remember to share the new credentials securely with the user so they can log in.

 

Editing a User

  • Go to the the Admin Panel.

  • Log in using your Admin username and password.
  • Click on on Users  in the menu bar.
  • Select your domain from the the Select Domain  drop-down box.
  • Click on the the pencil icon  (edit) next to the User you wish to edit
  • You can update the:
    • Name
    • Password
    • Account type (change from Basic to Enhanced and vice versa)
    • Quota (increase or decrease)
  • Click on on More Options  to update the:
    • Language
    • Timezone
    • Date format.
  • Disabled  - set to to Yes  if you want to temporarily deactivate the mailbox, without deleting the emails.
  • Only local SMTP  - enable this if you want to restrict the User to only send local emails (only to the same domain).
  • Click on on Update User  to save your changes.

 

Logging in as a userUser

Admins are able to log in as the User, making it possible to to manage several aspects, such as autoresponder, forwarders, rules, black & whitelist on user level, track e-mails sent by account (in Track deliveries) and so on, which are only available on the user level. End users can login with their respective e-mail addresses addresses directly to the User Panel.

  • Go to the the Admin Panel

  • Log in using your Admin username and password.
  • Click on on Users  in the menu bar.
  • Click on the the arrow icon  next to the account you wish to login as in the User Panel.
  • Click on the the mailbox icon  next to the account you wish to login as in the Webmail.
  • Click on the the key icon  next to the account you wish to generate One Time Password (OTPassword). This password is valid for 5 minutes and you can use it to troubleshoot the User's issue.

 

Frequently Asked Questions

Why do I see a "Maximum number of users allowed has been reached" error?

This error occurs because you have used all the mailbox licenses included in your current subscription. To resolve this, you must increase your account quota by purchasing additional mailboxes within the billing interface.

Why do I see a "User already exists" error? 

The username must be unique across your entire domain. Check if you already have an Alias or a Distribution List using that same name. You cannot have a mailbox and an Alias with the identical name.

Can I change a user's email address?

You cannot rename a username directly. You must create the new user account first, migrate the data, and then remove the old account.

What happens to data when I delete a user?

Deleting an account is permanent and removes all emails, contacts, and settings immediately. We recommend creating a backup before confirming deletion.

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