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Manage Users

Each mailbox is defined as a User in the Admin Panel. Here you can manage all of your Users: add new ones, remove or edit any user's settings, as well as login into the User's Control Panel to manage their preferences.

Before adding a new user please make sure you have a sufficient User quota (available mailboxes and quota), which can be checked in the top menu bar of your Admin Panel.

Adding a User

  • Go to the the Admin Panel.

  • Log in using your Admin username and password.
  • Click on on Users  in the menu bar.
  • Click on the the New New button.
  • Choose the the Account Type  from the dropdown list.  
  • Choose the the Domain  where you want to add an account from the drop-down list.
  • Enter the the Username  to add (only the part before the @ sign).
  • Enter the the Password. Note: Passwords must contain at least 8 characters, including upper/lowercase, numbers, and a symbol.
  • Enter the the Name  of the user to add, for your control (user´s full name, with spaces).
  • Enter the the Quota  for the user, in Gigabytes (GB). In order to assign 5GB, simply type 5. To specify 500 MB (Half of a gigabyte), specify 0.5.
  • Optional: you can click on on More Options  to define the User's s Language,  Timezone or  or Localization and  and Date format.
  • Click on the button button Add User User to finish.

If you receive the error that the User already exists, check if you already have an Alias or a Distribution List with the same name. The username must be unique on a domain level, which means you cannot have a mailbox and an Alias with the same name.

Removing a User

  • Go to the the Admin Panel.

  • Log in using your Admin username and password.
  • Click on on Users  in the menu bar.
  • Select your domain from the the Select Domain  drop-down box.
  • Click on the delete delete icon (trash icon) next to the account you wish to remove.
  • An alert pop-up will appear, showing the User that will be deleted. Click on on Delete  to confirm.

Deleting an account deletes all its e-mails and data. Be careful!

Editing a User

  • Go to the the Admin Panel.

  • Log in using your Admin username and password.
  • Click on on Users  in the menu bar.
  • Select your domain from the the Select Domain  drop-down box.
  • Click on the the pencil icon  (edit) next to the User you wish to edit
  • You can update the:
    • Name
    • Password
    • Account type (change from Basic to Enhanced and vice versa)
    • Quota (increase or decrease)
  • Click on on More Options  to update the:
    • Language
    • Timezone
    • Date format.
  • Disabled  - set to to Yes  if you want to temporarily deactivate the mailbox, without deleting the emails.
  • Only local SMTP  - enable this if you want to restrict the User to only send local emails (only to the same domain).
  • Click on on Update User  to save your changes.

Logging in as a user

Admins are able to log in as the User, making it possible to to manage several aspects, such as autoresponder, forwarders, rules, black & whitelist on user level, track e-mails sent by account (in Track deliveries) and so on, which are only available on the user level. End users can login with their respective e-mail addresses addresses directly to the User Panel.

  • Go to the the Admin Panel

  • Log in using your Admin username and password.
  • Click on on Users  in the menu bar.
  • Click on the the arrow icon  next to the account you wish to login as in the User Panel.
  • Click on the the mailbox icon  next to the account you wish to login as in the Webmail.
  • Click on the the key icon  next to the account you wish to generate One Time Password (OTPassword). This password is valid for 5 minutes and you can use it to troubleshoot the User's issue.
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