Manage Domains

Verify Domain Ownership

After adding your domain, you must verify your ownership. This is done by adding a specific TXT record to your domain’s DNS settings and addat your domain registrar or DNS provider.

• Once the MXdomain recordsis added, it will appear in the domain list with a Fail health status indicating it needs verification, with a checkmark option to Verify

• To retrieve the necessary TXT record for verification, locate the newly added domain in the list. Click on the Verify button (represented by a red checkmark icon).
• A pop-up window will appear, displaying the Hostname, Type, and the unique Value required for the domain.DNS They should be:record.
  • PrimaryHostname: with a preference of 5: mx.emailarray.commx-verification
  • SecondaryType: withTXT a
  preference
  • Value: ofcopy 10:the mx2.emailarray.com
    
    unique string from your pop-up window

• SetupGo otherto your domain registrar's or DNS provider's control panel and add a new TXT record with the provided Hostname and Value.

Improve Domain Health

Once domain ownership is verified, you should configure additional DNS records using to ensure proper email functionality and improve your domain's overall health.

• The Domain health pop-up will show the status of various essential records. (See image below, which displays statuses for MX records, Webmail record, Webmail SSL, Autodiscover record, Autodiscover SSL, and SPF Record).
• Status is Disabled if the domain ownership was not verified / Enabled if the domain was verified.

• When you are ready, follow your service's specific DNS Configuration pageguide to set up the following records correctly::
  • MX records - These direct incoming emails for your domain to the correct mail servers. They are crucial for receiving emails.
  • SPF record  - a TXT record thatThis specifiesis a listTXT ofrecord that lists authorized hostsmail thatservers canpermitted to send e-mailsemails on behalf of ayour domaindomain, helping to prevent email spoofing and improve deliverability.
  • Webmail record  (optional) - This is typically a CNAME record that letsallows you to access your Webmailwebmail frominterface via a personalizedcustom URL of(e.g., your choosing, such as webmail.yourdomain.com).
  • Autodiscover record (optional) - This record simplifies the process of configuring email clients (like Outlook or mobile email apps) by allowing them to automatically discover server settings.
    
• Webmail SSL and Autodiscover SSL: These will typically generate automatically once the corresponding Webmail and Autodiscover DNS records are correctly set up and have propagated. Please allow up to 30 minutes (or sometimes longer, depending on DNS propagation) for their status to update in the Domain Health pop-up.
• After configuring these records, you can use the Refresh or Verify again button in the "Domain health" section to update the status.

Remove a Domain

• GoNavigate to the the Admin Panel.

• Log in using your Admin username and password.password.
• Click on on Domains  in the menu.
• Click on the delete icon next to the domain you wish to remove
• An alert pop up will appear, showing the alias domain that will be deleted. Click on on Delete  to confirm.

Removing a domain will PERMANENTLY erase all domain data from our servers, including all the users' messages, the aliases, lists, and all preferences.

Edit a Domain

• Go to the the Admin Panel.

• Log in using your Admin username and password.password.
• Click on on Domains  in the menu.
• Click on the the edit icon  next to the domain you wish to edit
• You can edit the following information: domain-level 
  • Domain-level Timezone , and Home Country
  • Catchall,
  activate 
  • Enable / disable hybridLocal setupDelivery with
  Exchange
  • Enable accounts./ disable Audit domain

You cannot change the name of a domain. The only way to accomplish this is to create the domain with the new name (correct a misspelling, add a hyphen, etc.) and then request a migration from the old domain to the new one by opening a support ticket.

Set a Catchall

A A Catchall  address allows you to capture messages destined for non-existing mailboxes. It can help you salvage important messages that were sent to mistyped addresses. Still, on the other hand, it will surely cause you to receive many Spam emails sent via a dictionary attack, where the sender puts commonly used aliases.

To enable a a Catchall:

• Go to the the Admin Panel.

• Log in using your Admin username and password.
• Click on on Domains  in the menu.
• Click on the the edit icon  next to the domain you wish to edit
• In the the Domain Catchall  field, you can choose from the following:
  • No catchall:  this disables the catchall feature
  • Accept & Delete:  the catchall will automatically delete all the messages received
  • Username:  the catchall will forward all received messages to the selected Username (mailbox)

Set a Footer

A A domain-level Footer  will show up in all the emails that all the users of the domain send.

To add a domain domain Footer:

• Go to the the Admin Panel.

• Log in using your Admin username and password.
• Click on on Domains  in the menu.
• Click on the the footer icon  next to the domain you wish to update
• Fill in the Footer message using the available HTML editor.
• Click on on Update  to finish.