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Change your mailbox password

Your mailbox password is the one you use when you log in to the Webmail or e-mail client, such as Apple Mail, Outlook, or the mail app on your phone.
If you have set up the e-mail address on other devices, once you update the e-mail password, you should update the settings of all your e-mail clients to use this new password for IMAP and SMTP logins.

Your password must contain at least 8 characters, and at least one UPPERCASE letter, one lowercase, one number, and one special character (,./!@#$%^&*, etc.)

 

1. Change your mailbox password from the Webmail

To change the password for your e-mail address, log in to the GroupOffice Webmail using your current password:

  • Go to the Webmail
  • Log in using your full e-mail address and your current e-mail password
  • Click on the User icon from the top right to activate the menu. Then click on My account 

Webmail - how to access advanced settings for your email account.jpg

  • In the Account tab, in the Password section, you can fill in the new password.
  • Fill in and confirm the new password. Please note the password must meet all the requirements.
  • You can also generate a strong password by clicking on the Refresh arrow icon at the right of the Password field.
  • Click on the Update password and log me out from everywhere button. This will log you out of every device or email client.
  • Your password was updated, and you can now use it to log back in.

Webmail - how to update the password for your mailbox.jpg

 

 

2. Change your mailbox password from the User Panel

To change your password for your e-mail address:

  • Go to the User Panel

  • Log in using your full e-mail address ( user@domain.com ) and your current e-mail password.
  • Click on the Password icon from the menu
  • Enter your new password, confirm it and click on the Change button
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