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Setup e-mail on Outlook

Below, step by step tutorials according to the Outlook version used, which you can usually check when opening Outlook or in the Help menu/About. There's also a a website with a generic Outlook setup  which can be useful, so you can view screenshots.

Also notice that if this is the first time you open Outlook since its installation, a window will immediately pop up asking you to set up your email account. Click yes and proceed and follow our instructions starting with a section in which you start typing in your account data.

Finally, as per our tests, sent items and trash are automatically saved in IMAP folders, except in older Outlook 2003. Nonetheless, information about this is available for for Sent Items and  and Trash, especially useful if your Outlook is not in English and you want to manually define folders used for these base folders. Notice that our Webmail automatically decodes the English default names (Sent, Trash, Drafts, Spam) so that it shows them in the language in which you accessed Webmail. In some cases, however, it might be required to change folder mappings in Webmail, if Outlook does not do this conversion automatically, besides mapping the localized names in your Outlook.

Depending on the size of your mailbox and your Internet speed, Outlook might take from a few hours to a few days to synchronize the mailbox and build the local PST file.

Note that Outlook will automatically set up the account as IMAP. If you want to set up the account as POP, you have to set up the account manually. IMAP is recommended, as it´s a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.

Outlook 365

Unfortunately, this version of Outlook doesn't support Autodiscover for IMAP accounts anymore.
  • Click on the the File menu  
  • Click on on + Add Account

     Email migration request.jpg     Email-setup-example-in-Office-365-Step-0-click-on-the-Add-Account-button.jpg

  • Fill in your full full email address  and select the option option Let me set up my account manually.
  • Click on on Next.

     Email-setup-example-in-Office-365-Step-1-fill-in-your-email-address.jpg


  • Select Select IMAP  from the list of account types.

     Email-setup-example-in-Office-365-Step-2-select-IMAP-as-account-type.jpg

  • Fill in server information information from the the Server & Ports page
  • Click on on Next

     Email-setup-example-in-Office-365-Step-3-fill-in-the-account-server-settings.jpg

  • Fill in your existing existing password password for your email address and click on on Connect

     Email-setup-example-in-Office-365-Step-4-fill-in-the-existing-password-for-your-email-address.jpg

  • The setup is completed. The message message Account successfully added  will show and Outlook will begin synchronizing the account.


Depending on the size of your mailbox and your Internet speed, Outlook might take from a few hours to a few days to synchronize the mailbox and build the local PST file.


Outlook 2013/2010:

  • Click on the the File menu  
  • Click on on + Add Account

     Add-email-address-to-an-email-client-Outlook-2013.jpg

  • Select Select POP or IMAP

     Add-email-address-to-an-email-client-Outlook-2013-POP-or-IMAP.jpg

  • Option 1: this version of Outlook supports Autodiscover for IMAP accounts if you have have setup Autodicover in your DNS.
    • Type in your full name, e-mail address, and password and click on on Next
    • Click on on Allow  when asked about autodiscover.xml
    • Click on on Finish
  • Option 2: If you don't have Autodicover
    • select select Manual setup  and click on on Next.

            Add-email-address-to-an-email-client-Outlook-2013-2.jpg

    • Type in your full name, e-mail address, and password
    • Fill in server information information from the the Server & Ports page              

               Add-email-address-to-an-email-client-Outlook-2013-4-selected.jpg

    • Click on on More Settings.
    • Select Select My outgoing server (SMTP) requires authentication and  and Use same settings as my incoming mail server.

              Add-email-address-to-an-email-client-Outlook-2013-5-options.jpg  


    • Click on the the Advanced  tab
    • Verify the ports are correct and SSL is selected.

               Add-email-address-to-an-email-client-Outlook-2013-6-options.jpg

    • Click on on OK. Click on on Next  to finish the setup.
Depending on the size of your mailbox and your Internet speed, Outlook might take from a few hours to a few days to synchronize the mailbox and build the local PST file.
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