# Mailbox Sharing

Sharing your mailbox is a practical way to collaborate and ensure important messages are handled quickly. This feature is especially useful when you want to share your inbox with an assistant, or when a team manages a common address like "sales@domain.com" or "support@domain.com".

If your colleagues (for example, John or Alice) also need to reply to messages from this shared address, an administrator must [grant them "can send as" permissions from the Admin Panel](https://wikidev.emailarray.com/books/3-admin-panel-manage-users-domains-aliases-and-more/page/manage-users#bkmrk-send-email-as-%28deleg). This step ensures each colleague can send emails directly as the shared user.

## How to Share Your Mailbox

Follow these steps to grant other users access to your account:

1. <span class="" data-path-to-node="5,0,0,0">**Open Mailbox Properties:** Right click on the mailbox name and click on **Properties**</span><span class="" data-path-to-node="5,0,0,1"><sup class="superscript"></sup></span><span class="" data-path-to-node="5,0,0,2">.  
      
    [![Webmail - Email settings icon.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/scaled-1680-/webmail-email-settings-icon.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/webmail-email-settings-icon.PNG)  
      
    </span>
2. <span class="" data-path-to-node="5,1,0,0">**Navigate to Permissions:** When the Properties pop-up opens, navigate to the **Permissions** tab</span><span class="" data-path-to-node="5,1,0,1"><sup class="superscript"></sup></span><span class="" data-path-to-node="5,1,0,2">.   
      
    [![Webmail - Email settings pop-up - Permissions tab.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/scaled-1680-/webmail-email-settings-pop-up-permissions-tab.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/webmail-email-settings-pop-up-permissions-tab.PNG)  
      
    </span>
3. <span class="" data-path-to-node="5,2,0,0">**Add a User:** Click on the **plus icon** to add new users that have permissions</span><span class="" data-path-to-node="5,2,0,1"><sup class="superscript"></sup></span><span class="" data-path-to-node="5,2,0,2">. <span class="" data-path-to-node="5,3,0,0">Select the user and click on the **Add** button.</span>  
      
    [![Webmail - Email settings pop-up - Permissions - Add new user or group.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/scaled-1680-/webmail-email-settings-pop-up-permissions-add-new-user-or-group.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/webmail-email-settings-pop-up-permissions-add-new-user-or-group.PNG)  
      
    </span>
4. <span class="" data-path-to-node="5,3,0,0">**Adjust Access Levels:** </span><span data-path-to-node="5,3,0,2"> The default permission is "Read-only"</span><span class="" data-path-to-node="5,3,0,3"><sup class="superscript"></sup></span><span class="" data-path-to-node="5,3,0,4">. **Double click** on the permission name ("Read-only") and a drop-down menu will appear so you can choose the needed permission</span><span class="" data-path-to-node="5,3,0,5"><sup class="superscript"></sup></span><span class="" data-path-to-node="5,3,0,6">.   
      
    [![Webmail - Email settings pop-up - Permissions - Update permission.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/scaled-1680-/webmail-email-settings-pop-up-permissions-update-permission.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/webmail-email-settings-pop-up-permissions-update-permission.PNG)  
      
    </span>
5. **Save Your Changes:** Click on **Save** to apply the settings.

**<span data-path-to-node="2,0">Once a mailbox is shared with you, it will automatically appear in your own webmail interface</span><span class="" data-path-to-node="2,1"><sup class="superscript"></sup></span><span data-path-to-node="2,2">. From there, you can easily check incoming messages and move emails to other folders.</span>**<span class="" data-path-to-node="2,3"></span>

<span class="" data-path-to-node="2,3">[![Webmail - Mailbox sharing - all available accounts are listed after sharing.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/scaled-1680-/webmail-mailbox-sharing-all-available-accounts-are-listed-after-sharing.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/webmail-mailbox-sharing-all-available-accounts-are-listed-after-sharing.PNG)</span>

## Sending as a Shared Mailbox

<span data-path-to-node="8,0">If an administrator has granted you "send as" permissions in the Admin Panel, you can reply or compose new messages on behalf of the shared address</span><span class="" data-path-to-node="8,1"><sup class="superscript"></sup></span><span data-path-to-node="8,2">.</span>

To change who you are sending the email as:

1. <span data-path-to-node="10,0,0,0">Open the compose email window</span><span class="" data-path-to-node="10,0,0,1"><sup class="superscript"></sup></span><span data-path-to-node="10,0,0,2">.</span>
2. <span class="" data-path-to-node="10,1,0,0">Locate the **From** drop-down menu at the bottom of the composer</span><span class="" data-path-to-node="10,1,0,1"><sup class="superscript"></sup></span><span data-path-to-node="10,1,0,2">.</span>
3. <span data-path-to-node="10,2,0,0">Select the shared mailbox address from the list before sending your message</span><span class="" data-path-to-node="10,2,0,1"><sup class="superscript"></sup></span><span data-path-to-node="10,2,0,2">.</span>

<span class="" data-path-to-node="11,0">*[![Webmail - Mailbox sharing - you can send as another mailbox if send as permissions have been set in the Admin Panel.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/scaled-1680-/webmail-mailbox-sharing-you-can-send-as-another-mailbox-if-send-as-permissions-have-been-set-in-the-admin-panel.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/webmail-mailbox-sharing-you-can-send-as-another-mailbox-if-send-as-permissions-have-been-set-in-the-admin-panel.PNG)*</span>