Email Verification Process

External users must verify their email address before accessing shared documents. This extra step helps make sure only the intended recipient can open the file. 
 How Verification Works 
 
 The external user clicks the share link. 
 They enter their email address. 
 A verification code is sent to that email. 
 They enter the code on the verification page. 
 Once verified, they can access the document. 
 
 The Verification Steps 
 Step 1: Enter Email and Full Name 
 Enter your email address and full name in the field provided. 
 
 If the link is restricted to a specific email address, only that address will work 
 Make sure you type the email correctly before continuing
 
 
 
 Step 2: Receive Code 
 A 6-digit verification code is sent to your email. 
 The email typically includes: 
 
 The verification code 
 Information about which document is being accessed 
 Information about who shared the document
 
 
 
 Step 3: Enter Code 
 Enter the code on the verification page. 
 
 The code is valid for a limited time 
 Enter it as soon as you receive it 
 If the code expires, request a new one
 
 
 
 Step 4: Access Granted 
 After successful verification: 
 
 The document opens in your browser 
 A session is created for continued access 
 You may not need to verify again right away during the same session
 
 
 
 Session Duration 
 Your verified session usually remains active for a period of time. 
 
 Access may stay active for several hours or longer 
 You may need to verify again later 
 Closing the browser or being inactive for too long may end the session 
 
 Troubleshooting 
 Code Not Received 
 
 Check your spam folder 
 Confirm that your email address was entered correctly 
 Wait a moment and request a new code 
 Check whether your email filters blocked the message 
 
 Code Expired 
 
 Request a new verification code 
 Enter the new code promptly after receiving it 
 
 Wrong Email Error 
 
 The link may be restricted to a specific email address 
 Make sure you are using the intended recipient address 
 Contact the document owner if a different email address needs access 
 
 Security Benefits 
 
 Confirms the recipient’s identity 
 Helps prevent unauthorized link sharing 
 Creates a record of verified access 
 Connects document access to a verified email address 
 
 Re-verification 
 You may need to verify again when: 
 
 Your session expires 
 You open the link from a new device or browser 
 Browser cookies have been cleared 
 There has been a long period of inactivity