Connecting to Your Account

OnlyOffice Desktop Editors can connect directly to your OfficeDocs account, giving you access to your cloud documents from a desktop application. 
 Prerequisites 
 Before connecting your account, make sure you have: 
 
 OnlyOffice Desktop Editors installed on your computer 
 Your OfficeDocs account credentials 
 An active internet connection 
 
 Adding Your Account 
 
 Open OnlyOffice Desktop Editors . 
 Go to the Clouds section or click the cloud icon.
 
 
 Select Connect  for ONLYOFFICE .
 
 
 Enter your server URL then click Connect .
 
 
 Enter your username and password.
 
 
 After clicking Next , your PolarisMail account automatically opens. 
 
 Server URL 
 Your server URL is the web address of your OfficeDocs installation. It may look similar to: 
 
 
 https://yourcompany.com 
 
 
 https://docs.yourcompany.com 
 
 
 If you are not sure which address to use, contact your administrator. 
 Two-Factor Authentication 
 If your account uses two-factor authentication: 
 
 Enter your username and password as usual. 
 Wait for the verification prompt to appear. 
 Open your authenticator application. 
 Enter the current verification code. 
 Click Verify . 
 
 Authenticator Apps 
 Common authenticator apps include: 
 
 Google Authenticator 
 Microsoft Authenticator 
 Authy (recommended) 
 1Password 
 
 Authentication 
 Depending on your organization’s setup: 
 
 You may sign in with your usual account username and password 
 You may be redirected to a login page in your browser or app window 
 Two-factor authentication may be required before access is granted 
 
 After Connecting 
 Once your account is connected: 
 
 Your cloud files appear in the file browser 
 You can open, edit, and save documents from your account 
 Changes sync with the server automatically 
 You may be able to continue working with cached files when offline
 
 
 
 Multiple Accounts 
 You can connect more than one account if needed: 
 
 Click Add Account or Connect Another . 
 Enter the second account’s server address and login details. 
 Repeat the process for any additional accounts. 
 Switch between accounts as needed from the cloud list.
 
 
 
 Disconnecting 
 
 Open the cloud tab. 
 Find the connected account you want to remove. 
 Click the Three Dots then Logout  or Remove from list .
 
 
 Confirm the action if prompted. 
 
 Local cached files may be removed depending on your setup. 
 Troubleshooting Connection 
 Cannot connect 
 
 Verify that the server URL is correct 
 Check that your internet connection is working 
 Make sure your username, email, and password are entered correctly 
 Try opening the server URL in a web browser first 
 
 Connection lost 
 
 Check your internet connection 
 Wait for the application to reconnect automatically 
 Reopen the account if needed 
 Unsaved local changes may remain available until syncing resumes 
 
 Authentication fails 
 
 Verify your username or email and password 
 Check whether your password has expired 
 Complete any required two-factor authentication steps 
 Contact your administrator if your account has access restrictions