# Connecting to Your Account

OnlyOffice Desktop Editors can connect directly to your OfficeDocs account, giving you access to your cloud documents from a desktop application.

##### **Prerequisites**

Before connecting your account, make sure you have:

- OnlyOffice Desktop Editors installed on your computer
- Your OfficeDocs account credentials
- An active internet connection

##### **Adding Your Account**

1. Open **OnlyOffice Desktop Editors**.
2. Go to the **Clouds** section or click the cloud icon. [![image.png](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/scaled-1680-/Cmrimage.png)](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/Cmrimage.png)
3. Select **Connect** for **ONLYOFFICE**. [![image.png](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/scaled-1680-/fi4image.png)](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/fi4image.png)
4. Enter your server URL then click **Connect**. [![image.png](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/scaled-1680-/rrzimage.png)](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/rrzimage.png)
5. Enter your username and password. [![image.png](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/scaled-1680-/fIeimage.png)](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/fIeimage.png)
6. After clicking **Next**, your PolarisMail account automatically opens.

##### **Server URL**

Your server URL is the web address of your OfficeDocs installation. It may look similar to:

- **https://yourcompany.com**
- **https://docs.yourcompany.com**

If you are not sure which address to use, contact your administrator.

##### **Two-Factor Authentication**

If your account uses two-factor authentication:

1. Enter your username and password as usual.
2. Wait for the verification prompt to appear.
3. Open your authenticator application.
4. Enter the current verification code.
5. Click **Verify**.

**Authenticator Apps**

Common authenticator apps include:

- Google Authenticator
- Microsoft Authenticator
- Authy (recommended)
- 1Password

##### **Authentication**

Depending on your organization’s setup:

- You may sign in with your usual account username and password
- You may be redirected to a login page in your browser or app window
- Two-factor authentication may be required before access is granted

##### **After Connecting**

Once your account is connected:

- Your cloud files appear in the file browser
- You can open, edit, and save documents from your account
- Changes sync with the server automatically
- You may be able to continue working with cached files when offline [![image.png](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/scaled-1680-/J9Pimage.png)](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/J9Pimage.png)

##### **Multiple Accounts**

You can connect more than one account if needed:

1. Click **Add Account** or **Connect Another**.
2. Enter the second account’s server address and login details.
3. Repeat the process for any additional accounts.
4. Switch between accounts as needed from the cloud list. [![image.png](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/scaled-1680-/wL3image.png)](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/wL3image.png)

##### **Disconnecting**

1. Open the cloud tab.
2. Find the connected account you want to remove.
3. Click the **Three Dots** then **Logout** or **Remove from list**. [![image.png](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/scaled-1680-/vJ6image.png)](https://wikidev.emailarray.com/uploads/images/gallery/2026-11/vJ6image.png)
4. Confirm the action if prompted.

Local cached files may be removed depending on your setup.

##### **Troubleshooting Connection**

**Cannot connect**

- Verify that the server URL is correct
- Check that your internet connection is working
- Make sure your username, email, and password are entered correctly
- Try opening the server URL in a web browser first

**Connection lost**

- Check your internet connection
- Wait for the application to reconnect automatically
- Reopen the account if needed
- Unsaved local changes may remain available until syncing resumes

**Authentication fails**

- Verify your username or email and password
- Check whether your password has expired
- Complete any required two-factor authentication steps
- Contact your administrator if your account has access restrictions