Connecting to Your Account

OnlyOffice Desktop Editors can connect directly to your OfficeDocs account, giving you access to your cloud documents from a desktop application.

Prerequisites

Before connecting your account, make sure you have:

• OnlyOffice Desktop Editors installed on your computer
• Your OfficeDocs account credentials
• An active internet connection

Adding Your Account

1. Open OnlyOffice Desktop Editors.
2. Go to the Clouds section or click the cloud icon.

   

3. Select Connect for ONLYOFFICE.

   

4. Enter your server URL then click Connect.

   

5. Enter your username and password.

   

6. After clicking Next, your PolarisMail account automatically opens.

Server URL

Your server URL is the web address of your OfficeDocs installation. It may look similar to:

• https://yourcompany.com

• https://docs.yourcompany.com
  

If you are not sure which address to use, contact your administrator.

Two-Factor Authentication

If your account uses two-factor authentication:

1. Enter your username and password as usual.
2. Wait for the verification prompt to appear.
3. Open your authenticator application.
4. Enter the current verification code.
5. Click Verify.

Authenticator Apps

Common authenticator apps include:

• Google Authenticator
• Microsoft Authenticator
• Authy (recommended)
• 1Password

Authentication

Depending on your organization’s setup:

• You may sign in with your usual account username and password
• You may be redirected to a login page in your browser or app window
• Two-factor authentication may be required before access is granted

After Connecting

Once your account is connected:

• Your cloud files appear in the file browser
• You can open, edit, and save documents from your account
• Changes sync with the server automatically
• You may be able to continue working with cached files when offline

  

Multiple Accounts

You can connect more than one account if needed:

1. Click Add Account or Connect Another.
2. Enter the second account’s server address and login details.
3. Repeat the process for any additional accounts.
4. Switch between accounts as needed from the cloud list.

   

Disconnecting

1. Open the cloud tab.
2. Find the connected account you want to remove.
3. Click the Three Dots then Logout or Remove from list.

   

4. Confirm the action if prompted.

Local cached files may be removed depending on your setup.

Troubleshooting Connection

Cannot connect

• Verify that the server URL is correct
• Check that your internet connection is working
• Make sure your username, email, and password are entered correctly
• Try opening the server URL in a web browser first

Connection lost

• Check your internet connection
• Wait for the application to reconnect automatically
• Reopen the account if needed
• Unsaved local changes may remain available until syncing resumes

Authentication fails

• Verify your username or email and password
• Check whether your password has expired
• Complete any required two-factor authentication steps
• Contact your administrator if your account has access restrictions