Manage Users

Each mailbox is defined as a User in the Admin Panel. Here you can manage all of your Users: add new ones, remove or edit any user's settings, as well as login into the User's Control Panel to manage their preferences.

Before adding a new user please make sure you have a sufficient User quota (available mailboxes and quota), which can be checked in the top menu bar of your Admin Panel.

Adding a User

• Go to the Admin Panel.

• Log in using your Admin username and password.
• Click on Users in the menu bar.
• Click on the New button.
• Choose the Account Type from the dropdown list. 
• Choose the Domain where you want to add an account from the drop-down list.
• Enter the Username to add (only the part before the @ sign).
• Enter the Password. Note: Passwords must contain at least 8 characters, including upper/lowercase, numbers, and a symbol.
• Enter the Name of the user to add, for your control (user´s full name, with spaces).
• Enter the Quota for the user, in Gigabytes (GB). In order to assign 5GB, simply type 5. To specify 500 MB (Half of a gigabyte), specify 0.5.
• Optional: you can click on More Options to define the User's Language, Timezone or Localization and Date format.
• Click on the button Add User to finish.

If you receive the error that the User already exists, check if you already have an Alias or a Distribution List with the same name. The username must be unique on a domain level, which means you cannot have a mailbox and an Alias with the same name.

Removing a User

• Go to the Admin Panel.

• Log in using your Admin username and password.
• Click on Users in the menu bar.
• Select your domain from the Select Domain drop-down box.
• Click on the delete icon (trash icon) next to the account you wish to remove.
• An alert pop-up will appear, showing the User that will be deleted. Click on Delete to confirm.

Deleting an account deletes all its e-mails and data. Be careful!

Editing a User

• Go to the Admin Panel.

• Log in using your Admin username and password.
• Click on Users in the menu bar.
• Select your domain from the Select Domain drop-down box.
• Click on the pencil icon (edit) next to the User you wish to edit
• You can update the:
  • Name
  • Password
  • Account type (change from Basic to Enhanced and vice versa)
  • Quota (increase or decrease)
• Click on More Options to update the:
  • Language
  • Timezone
  • Date format.
• Disabled - set to Yes if you want to temporarily deactivate the mailbox, without deleting the emails.
• Only local SMTP - enable this if you want to restrict the User to only send local emails (only to the same domain).
• Click on Update User to save your changes.

Logging in as a user

Admins are able to log in as the User, making it possible to manage several aspects, such as autoresponder, forwarders, rules, black & whitelist on user level, track e-mails sent by account (in Track deliveries) and so on, which are only available on the user level. End users can login with their respective e-mail addresses directly to the User Panel.

• Go to the Admin Panel

• Log in using your Admin username and password.
• Click on Users in the menu bar.
• Click on the arrow icon next to the account you wish to login as in the User Panel.
• Click on the mailbox icon next to the account you wish to login as in the Webmail.
• Click on the key icon next to the account you wish to generate One Time Password (OTPassword). This password is valid for 5 minutes and you can use it to troubleshoot the User's issue.