Change your mailbox password

Your mailbox password is the one you use when you log in to the Webmail or e-mail client, such as Apple Mail, Outlook, or the mail app on your phone. If you have set up the e-mail address on other devices, once you update the e-mail password, you should update the settings of all your e-mail clients to use this new password for IMAP and SMTP logins. 

 Your password must contain at least 8 characters, and at least one UPPERCASE letter, one lowercase, one number, and one special character (,./!@#$%^&*, etc.) 

 

 1. Change your mailbox password from the Webmail 

 To change the password for your e-mail address, log in to the  GroupOffice Webmail  using your current password: 

 

 Log into the Webmail using your full e-mail address  and your  current e-mail password 

 Click on the  User  icon from the top right to activate the menu. Then click on  My account   

 

 

 

 In the  Account  tab, in the  Password  section, you can fill in the new password. 

 Fill in and confirm the new password. Please note the password must meet all the requirements. 

 You can also generate a strong password by clicking on the  Refresh arrow  icon at the right of the  Password  field. 

 Click on the  Update password and log me out from everywhere  button. This will log you out of every device or email client. 

 Your password was updated, and you can now use it to log back in. 

 

 

 

 

 2. Change your mailbox password from the User Panel 

 To change your password for your e-mail address: 

 

 

 Go to the  User Panel 

 

 Log in using your  full e-mail address  ( user@domain.com ) and your current e-mail  password . 

 Click on the  Password  icon from the menu 

 Enter your new password, confirm it and click on the  Change  button 

 

 

 

 

 

 3. Change the mailbox password from the Admin Panel 

 

 If you have administration permissions, you can update the password of a mailbox without knowing the current one. 

 To update the password: 

 

 Go to the  Admin Panel 

 Log in using your  Admin username  and  password 

 Go to the  Users  tab from the menu 

 From the  Select Domain  dropdown, select the desired domain name 

 Click on the  Edit (pencil) icon to update the desired mailbox 

 

 

 

 In the new pop-up window, you can fill in the new  Password  for the e-mail address. 

 You can also use the  New  button to generate a complex password and copy it to clipboard using the  Copy  button. 

 Click on the  Update User button to save the changes.