# 1 - Configure a new e-mail address - Getting started

Follow these steps to create a new e-mail address using **the domain** that you have already purchased.

This quick guide applies to both Basic and Enhanced mailboxes and includes steps on:

- updating the DNS for your domain to include our e-mail servers so you can start receiving e-mails
- how to access the Webmail from any browser and send your first e-mail
- how to request a transfer of your e-mail account (e-mail migration) from the previous provider
- what are the Incoming/ Outgoing Server names and ports
- how to set up Autodiscover
- how to set up the e-mail account on e-mail clients, such as Mozilla Thunderbird, Outlook, Apple Mail, and other e-mail applications

# DNS Configuration

<p class="callout info">**DNS Updates**  
It might take some time to see the changes in your DNS based on your provider and domain settings.</p>

###  

### 1. MX Records

The first step in configuring your DNS is updating your MX records.

MX records tell the world which server should receive the e-mails sent to your domain and deliver them to the specified e-mail provider, straight to your mailbox. You can usually edit the MX records for your domain from the same Control Panel you use for managing your DNS. You can safely keep your website hosted with another provider and only use our hosting services for the e-mail.

You should first remove all other MX records and then add the following, with the specified preference (the Host value is usually '@'):

<div class="table-wrap" id="bkmrk-type-host%2A-points-to"><table class="wrapped confluenceTable tablesorter tablesorter-default" role="grid"><colgroup><col></col><col></col><col></col><col></col></colgroup><thead aria-label="Use column header buttons to sort"><tr class="tablesorter-headerRow" role="row"><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" colspan="1" data-column="0" role="columnheader" scope="col"><div class="tablesorter-header-inner"><button class="headerButton">Type</button></div></th><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" colspan="1" data-column="1" role="columnheader" scope="col"><div class="tablesorter-header-inner"><button class="headerButton">Host\*</button></div></th><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="2" role="columnheader" scope="col">Points to

</th><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="3" role="columnheader" scope="col">Priority / Preference

</th></tr></thead><tbody><tr role="row"><td class="confluenceTd" colspan="1">MX</td><td class="confluenceTd" colspan="1">@</td><td class="confluenceTd">mx.emailarray.com

</td><td class="confluenceTd"> 5

</td></tr><tr role="row"><td class="confluenceTd" colspan="1">MX</td><td class="confluenceTd" colspan="1">@</td><td class="confluenceTd">mx2.emailarray.com

</td><td class="confluenceTd"> 10

</td></tr></tbody></table>

</div><p class="callout warning">**Important**  
It is not recommended to create CNAME records within your domain that point to EmailArray MX records and use that CNAME as your MX records.</p>

**Example configuration for MX records in GoDaddy DNS:**

[![DNS setup for email address - MX records 2.JPG](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/dns-setup-for-email-address-mx-records-2.JPG)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/dns-setup-for-email-address-mx-records-2.JPG)

### 2. Webmail Record

To access your webmail using a custom URL, you must configure CNAME records within your domain for the webmail host.

You must create:

<div class="table-wrap" id="bkmrk-type-host-points-to-"><table class="wrapped confluenceTable tablesorter tablesorter-default" role="grid"><thead aria-label="Use column header buttons to sort"><tr class="tablesorter-headerRow" role="row"><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" colspan="1" data-column="0" role="columnheader" scope="col"><div class="tablesorter-header-inner"><button class="headerButton">Type</button></div></th><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="1" role="columnheader" scope="col">HOST

</th><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="2" role="columnheader" scope="col">Points to

</th><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" colspan="1" data-column="3" role="columnheader" scope="col"><div class="tablesorter-header-inner"><button class="headerButton">Your Webmail URL will be</button></div></th></tr></thead><tbody><tr role="row"><td class="confluenceTd" colspan="1">CNAME</td><td class="confluenceTd">webmail

</td><td class="confluenceTd">webredirect.emailarray.com

</td><td class="confluenceTd" colspan="1">webmail.[yourdomain.com](http://yourdomain.com/)</td></tr></tbody></table>

</div><p class="callout warning">Don't forget to replace **yourdomain.com** with the actual name of your domain.</p>

**Example configuration for Webmail records in GoDaddy DNS:**

[![DNS setup for email address - webmail records.JPG](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/dns-setup-for-email-address-webmail-records.JPG)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/dns-setup-for-email-address-webmail-records.JPG)

### 3. SPF Record

The SPF record is necessary, so your e-mail is not marked as Spam. The SPF will help with your e-mail deliverability because it specifies a list of authorized hosts that can send e-mails on behalf of a domain.

First, check for any existing TXT records with SPF.

<u>If you don't have an existing SPF record</u>, you must add a **TXT record** with the following **value** (the host value is usually '@'):

<div class="table-wrap" id="bkmrk-type-host-txt-value-"><table class="wrapped confluenceTable tablesorter tablesorter-default" role="grid"><colgroup><col></col><col></col><col></col></colgroup><thead aria-label="Use column header buttons to sort"><tr class="tablesorter-headerRow" role="row"><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" colspan="1" data-column="0" role="columnheader" scope="col"><div class="tablesorter-header-inner"><button class="headerButton">Type</button></div></th><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="1" role="columnheader" scope="col">HOST

</th><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="2" role="columnheader" scope="col">TXT Value

</th></tr></thead><tbody><tr role="row"><td class="confluenceTd" colspan="1">TXT</td><td class="confluenceTd">@

</td><td class="confluenceTd">**v=spf1 include:[emailarray.com](http://emailarray.com/) -all**

</td></tr></tbody></table>

</div><u>  
If you have an SPF record</u>, you should edit it and insert before the final ***-all*** directive, the following value: **include:[emailarray.com](http://emailarray.com/)**

 **Example configuration for SPF TXT records in GoDaddy DNS:**

[![DNS setup for email address - spf records.JPG](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/dns-setup-for-email-address-spf-records.JPG)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/dns-setup-for-email-address-spf-records.JPG)

### 4. DKIM Records

To improve e-mail deliverability, you should enable DKIM for your domain from your [Admin Panel](https://admin.emailarray.com/) and then add the records to your DNS.

**DKIM** is an e-mail authentication method designed to detect forged sender addresses in e-mails, a technique often used in phishing and e-mail spam ([Wikipedia](https://en.wikipedia.org/wiki/DomainKeys_Identified_Mail)).

To enable DKIM for your domain:

- Go to the [Admin Panel](https://cp.emailarray.com/admin).
- Log in using your Admin username and password.
- Click on **Domains** in the menu.
- Click on the **DKIM icon** next to the domain you wish to activate DKIM for
- In the new window, switch the **Enable** option to **Yes**. This will generate your DKIM record.
- Update your DNS to include the generated DKIM record as **TXT record** (use the **Host** value for Host and the **Key** value for TXT Value).
- Note it might take some time to propagate in the DNS.

### 5. Autodiscover Records

To simplify the configuration on some desktop &amp; mobile e-mail clients, you should use the Autodiscover web service record to configure these clients automatically. You have to add an \*A\* record in the DNS for your domain:

<div class="table-wrap" id="bkmrk-a-record-hostname-po"><table class="wrapped confluenceTable tablesorter tablesorter-default" role="grid"><colgroup><col></col><col></col></colgroup><thead aria-label="Use column header buttons to sort"><tr class="tablesorter-headerRow" role="row"><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="0" role="columnheader" scope="col">A record hostname

</th><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="1" role="columnheader" scope="col">Points to

</th></tr></thead><tbody><tr role="row"><td class="confluenceTd">autodiscover.&lt;yourdomain.com&gt;

</td><td class="confluenceTd">69.28.212.195

</td></tr></tbody></table>

</div>Visit the "[Autodiscover](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/autodiscover)" page for more information.

### Example of a Setup in GoDaddy:

[![DNS setup for email address - necessary records.JPG](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/dns-setup-for-email-address-necessary-records.JPG)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/dns-setup-for-email-address-necessary-records.JPG)

[![DNS setup for email address - MX records 2.JPG](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/iIGdns-setup-for-email-address-mx-records-2.JPG)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/iIGdns-setup-for-email-address-mx-records-2.JPG)

[![DNS setup for email address - spf records (1).JPG](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/dns-setup-for-email-address-spf-records-1.JPG)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/dns-setup-for-email-address-spf-records-1.JPG)

[![DNS setup for email address - webmail records (2).JPG](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/dns-setup-for-email-address-webmail-records-2.JPG)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/dns-setup-for-email-address-webmail-records-2.JPG)

# Webmail client

For both Basic and Enhanced mailboxes, our supported Webmail interface is the **Group-Office Webmail**. It’s a complete re-design, very modern and fast, and it works as well on mobile as on the desktop.

---

### **How to access your Webmail**

The Webmail doesn’t need additional setup, and you can access it from any computer, smartphone, or tablet without installing other applications.

You can access the Webmail in a few ways:

- Option 1: Log in directly to [webmail.emailarray.com](https://webmail.emailarray.com/) using your full email address and password.
- Option 2: From your **Admin Panel,** click on the envelope icon on the Users page. **You can save the link and bookmark it to your favorite Browser for quick use in the future.**

[![Admin Panel - how to access the Webmail.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/Bpbadmin-panel-how-to-access-the-webmail.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/Bpbadmin-panel-how-to-access-the-webmail.jpg)

- Option 3: adding to your DNS the Webmail record and using this type of URL in the Browser: **[webmail.mydomain.com](http://webmail.mydomain.com/)** (make sure you replace [mydomain.com](http://mydomain.com/) with your domain name). **[This works only if you have set up the DNS records for the Webmail](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/dns-configuration)**.

---

### How to Switch to the New Webmail?

You need to configure or modify your DNS by pointing ‘[webmail.yourdomain.com](http://webmail.yourdomain.com/)’ to [webredirect.emailarray.com](http://webredirect.emailarray.com/) via a CNAME record.

You would then access your Webmail by visiting [http://webmail.yourdomain.com](http://webmail.yourdomain.com/). **Use the HTTP protocol, and it will be automatically redirected to HTTPS.**

---

### Existing Enhanced Accounts - How to Migrate to the new Webmail?

To ensure the proper migration of all your data from your existing accounts, you must open a support ticket requesting a migration to the new Webmail.

---

# E-mail Migration

If you need to migrate mailboxes from a previous provider, first create the mailboxes on our side and then send an e-mail to [Support ](https://support.emailarray.com/)(or open a ticket) to request a migration.

You can also schedule a migration during your out-of-office hours - send the request at least 24 hours before the wanted time frame (and at least 48 hours before a weekend migration).

### How to Request an Email Migration

1. **Create the mailboxes** on our side from your Administrator Panel or WHMCS.
2. **Collect the necessary info** from the existing e-mail service: IMAP server address, current passwords of each e-mail address (check if you can set up temporary ones just for the migration).
3. **Send your migration request** by e-mailing Support with the following information: 
    - the e-mail address
    - the password for the e-mail address with the previous provider
    - source IMAP server address of the previous provider
        
        Please make sure you have the correct passwords for each e-mail address.
4. For migration of multiple mailboxes, you can attach a CSV file with these details. [Click here to download an example CSV file.](https://wikidev.emailarray.com/attachments/1)
5. Our team supervises the migration and will update the ticket once it has been completed. The migration duration depends on the mailboxes' total size, the original mail server's speed, and the already scheduled migrations - but it's usually completed in less than 24 hours.
6. **Update the DNS records** (MX, SPF, DKIM, webmail, etc.) for the domains to point to our servers ( use the information in this guide: [DNS Configuration](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/dns-configuration)).
7. Our team does another sync to make sure we transferred everything.
8. **Setup your e-mail clients** to use the new IMAP and SMTP hostnames. You can use the information in this guide: [Servers &amp; Ports.](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/servers-ports)

<div class="confluence-information-macro confluence-information-macro-information conf-macro output-block" data-hasbody="true" data-macro-name="info" id="bkmrk-we-do-a-two-step-mig"><div class="confluence-information-macro-body">We do a two-step migration: before and after changing the MX records to make sure everything is transferred over.</div><div class="confluence-information-macro-body"></div></div>### Contact and Calendar Migration

We can also import your Contacts and Calendar. To request this kind of migration, attach the exported \*.vcf files (for Contacts) and the \*.ics files (for Calendar) in the [Support ](https://support.emailarray.com/)ticket.

# Servers & Ports

## Servers &amp; Ports

<table border="1" id="bkmrk-configuring-%22%5Bsuppor" style="border-collapse: collapse; width: 100%; border-width: 1px; background-color: rgb(243, 249, 244);"><colgroup><col style="width: 99.881%;"></col></colgroup><tbody><tr><td>Configuring "<span class="error">\[Support:Autodiscover &amp; Autoconfig\]</span>" can simplify the configuration of your desktop clients</td></tr></tbody></table>

### IMAP Service

<div class="wiki-content" id="bkmrk-encryption-server-ad"><div class="conf-macro output-block" data-hasbody="true" data-macro-name="unmigrated-wiki-markup"><table class="confluenceTable tablesorter tablesorter-default stickyTableHeaders" role="grid"><thead aria-label="Use column header buttons to sort" class="tableFloatingHeaderOriginal"><tr class="tablesorter-headerRow" role="row"><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="0" role="columnheader" scope="col">Encryption

</th><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="1" role="columnheader" scope="col">Server Address

</th><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="2" role="columnheader" scope="col">Ports

</th></tr></thead><tbody><tr role="row"><td class="confluenceTd">SSL

</td><td class="confluenceTd">imap.emailarray.com

</td><td class="confluenceTd">993

</td></tr><tr role="row"><td class="confluenceTd">TLS

</td><td class="confluenceTd">imap.emailarray.com

</td><td class="confluenceTd">143

</td></tr><tr role="row"><td class="confluenceTd">NONE

</td><td class="confluenceTd">imap.emailarray.com

</td><td class="confluenceTd">143

</td></tr></tbody></table>

</div></div>### SMTP Service

<div class="wiki-content" id="bkmrk-encryption-server-ad-1"><div class="conf-macro output-block" data-hasbody="true" data-macro-name="unmigrated-wiki-markup"><table class="confluenceTable tablesorter tablesorter-default stickyTableHeaders" role="grid"><thead aria-label="Use column header buttons to sort" class="tableFloatingHeaderOriginal"><tr class="tablesorter-headerRow" role="row"><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="0" role="columnheader" scope="col">Encryption

</th><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="1" role="columnheader" scope="col">Server Address

</th><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="2" role="columnheader" scope="col">Ports

</th></tr></thead><tbody><tr role="row"><td class="confluenceTd">SSL

</td><td class="confluenceTd">smtp.emailarray.com

</td><td class="confluenceTd">465

</td></tr><tr role="row"><td class="confluenceTd">TLS

</td><td class="confluenceTd">smtp.emailarray.com

</td><td class="confluenceTd">25,26,587

</td></tr><tr role="row"><td class="confluenceTd">NONE

</td><td class="confluenceTd">smtp.emailarray.com

</td><td class="confluenceTd">25,26,587

</td></tr></tbody></table>

</div></div><table border="1" id="bkmrk-important-you-must-e" style="border-collapse: collapse; width: 100%; border-width: 1px; background-color: rgb(255, 253, 246);"><colgroup><col style="width: 99.881%;"></col></colgroup><tbody><tr><td>**Important**

You must enable SMTP Authentication in your e-mail client in order to send e-mails out.

</td></tr></tbody></table>

###  

### POP3 Service

<table border="1" id="bkmrk-also-note-that%C2%A0imap-" style="border-collapse: collapse; width: 100%; border-width: 1px; background-color: rgb(243, 249, 244);"><colgroup><col style="width: 99.881%;"></col></colgroup><tbody><tr><td>Also note that **IMAP is recommended rather than POP**, as it´s a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.</td></tr></tbody></table>

<div class="wiki-content" id="bkmrk-encryption-server-ad-2"><div class="conf-macro output-block" data-hasbody="true" data-macro-name="unmigrated-wiki-markup"><table class="confluenceTable tablesorter tablesorter-default stickyTableHeaders" role="grid"><thead aria-label="Use column header buttons to sort" class="tableFloatingHeaderOriginal"><tr class="tablesorter-headerRow" role="row"><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="0" role="columnheader" scope="col">Encryption

</th><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="1" role="columnheader" scope="col">Server Address

</th><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="2" role="columnheader" scope="col">Ports

</th></tr></thead><tbody><tr role="row"><td class="confluenceTd">SSL

</td><td class="confluenceTd">pop.emailarray.com

</td><td class="confluenceTd">995

</td></tr><tr role="row"><td class="confluenceTd">TLS

</td><td class="confluenceTd">pop.emailarray.com

</td><td class="confluenceTd">110

</td></tr><tr role="row"><td class="confluenceTd">NONE

</td><td class="confluenceTd">pop.emailarray.com

</td><td class="confluenceTd">110

</td></tr></tbody></table>

</div></div>

# Autodiscover

### Autodiscover for Outlook, Thunderbird &amp; Mobile Devices

#### What is Autodiscover ?

It's a web services that is used by a growing number of applications and which helps in configuring your mobile devices and desktop clients. Autodiscover is used by Outlook, Thunderbird, eM Client, iOS &amp; Android devices in order to automatically configure the e-mail application.

This services allow you to configure an e-mail account by only entering your e-mail address and password, without having to worry about incoming servers, outgoing servers, or ports. All communication is configured to be secured through SSL by default. However, the implementation is heavily dependent on the software maker ( Apple, Microsoft ) and some versions have better integrations than others.

####  

#### DNS Configuration

You'll need to add an **A** type record in the DNS of the domain for which you'd like to enable this services:

<div class="table-wrap" id="bkmrk-a-record-hostname-po"><table class="wrapped confluenceTable tablesorter tablesorter-default stickyTableHeaders" role="grid"><colgroup><col></col><col></col></colgroup><thead aria-label="Use column header buttons to sort" class="tableFloatingHeaderOriginal"><tr class="tablesorter-headerRow" role="row"><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="0" role="columnheader" scope="col">A record hostname

</th><th aria-disabled="false" class="confluenceTh tablesorter-header sortableHeader tablesorter-headerUnSorted" data-column="1" role="columnheader" scope="col">Points to

</th></tr></thead><tbody><tr role="row"><td class="confluenceTd">autodiscover.&lt;yourdomain.com&gt;

</td><td class="confluenceTd">69.28.212.195

</td></tr></tbody></table>

</div>

# Setup IMAP or POP on other e-mail clients

These tutorials will help you add your mailbox as an IMAP or POP account in various e-mail clients, including [Thunderbird](https://wiki.emailarray.com/display/Support/Setup+e-mail+on+Mozilla+Thunderbird), [Outlook](https://wiki.emailarray.com/display/Support/Setup+e-mail+on+Outlook), [Android](https://wiki.emailarray.com/display/Support/Setup+IMAP+e-mail+on+Android) and [iOS](https://wiki.emailarray.com/display/Support/Setup+IMAP+e-mail+on+iOS). Most e-mail clients will require a manual setup.

If you are familiar with this setup, you can go to Servers and Ports wiki page.

For the SMTP settings, remember to always mark the option to "**Require authentication**" (sometimes referred to as "My server requires SMTP authentication").

Also note that IMAP is recommended rather than POP, as it´s a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.

# Setup e-mail on Mozilla Thunderbird

<div class="wiki-content" id="bkmrk-you-can-ask-your-sys"><div class="confluence-information-macro confluence-information-macro-information conf-macro output-block" data-hasbody="true" data-macro-name="info"><div class="confluence-information-macro-body"><table border="1" style="font-family: var(--font-body); font-size: 14px; width: 100%;"><colgroup><col style="width: 99.881%;"></col></colgroup><tbody><tr><td>You can ask your sysadmin to setup [Autoconfig](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/autodiscover-clI) in your DNS to make the process of setting up Thunderbird much easier.</td></tr></tbody></table>

</div></div></div>### Step 1

To open the setup window for a new email account, you have multiple options:

<div class="wiki-content" id="bkmrk-click-on%C2%A0tools%C2%A0-%3E%C2%A0ac">- Click on **Tools** -&gt; **Account Settings** -&gt; **Account Actions** -&gt; **Add Mail Account.**
- If your menus on the top are hidden, click on the **ALT** key to show them, or access **Account Settings** by clicking on the radiator icon, on the top right of the interface, then **Options** -&gt; **Account Setting** -&gt; **Account Actions** -&gt; **Add Mail Account.**
- Click the **menu icon → New → Existing Mail Account**.

</div>The **Set Up Your Existing Email Address** window will show.

### Step 2

Enter the user's display name, full e-mail address and password:

[![Thunderbird email config - 1.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/thunderbird-email-config-1.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/thunderbird-email-config-1.PNG)

### Step 3

Click on **Continue.** Thunderbird will automatically find the proper server names if you have set the Autoconfig record in your DNS.

[![Thunderbird email config - with autoconfig.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/thunderbird-email-config-with-autoconfig.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/thunderbird-email-config-with-autoconfig.PNG)

If Thunderbird doesn't automatically find the server names, please use the details from the [Server &amp; Ports page](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/servers-ports).

[![Thunderbird email config - 3 - after Re-test.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/thunderbird-email-config-3-after-re-test.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/thunderbird-email-config-3-after-re-test.PNG)

### Step 4

Click on **Done** to finish the account setup. Wait for Thunderbird to synchronize the data.

<table border="1" id="bkmrk-note-that-thunderbir" style="border-collapse: collapse; width: 100%; border-width: 1px; background-color: rgb(255, 253, 246);"><colgroup><col style="width: 99.881%;"></col></colgroup><tbody><tr><td>Note that Thunderbird will automatically setup the account as IMAP. If you want to set up the account as POP, you have to setup the account manually. IMAP is recommended, as it´s a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.</td></tr></tbody></table>

# Setup e-mail on Outlook

Below, step by step tutorials according to the Outlook version used, which you can usually check when opening Outlook or in the Help menu/About. There's also a [website with a generic Outlook setup](http://www.setup-outlook.com/) which can be useful, so you can view screenshots.

Also notice that if this is the first time you open Outlook since its installation, a window will immediately pop up asking you to set up your email account. Click yes and proceed and follow our instructions starting with a section in which you start typing in your account data.

Finally, as per our tests, sent items and trash are automatically saved in IMAP folders, except in older Outlook 2003. Nonetheless, information about this is available for [Sent Items](http://www.msoutlook.info/question/486) and [Trash](https://community.homestead.com/homestead/topics/when_i_delete_an_email_in_outlook_it_puts_a_line_strikethrough_through_the_text_and_it_wont_delete_the), especially useful if your Outlook is not in English and you want to manually define folders used for these base folders. Notice that our Webmail automatically decodes the English default names (Sent, Trash, Drafts, Spam) so that it shows them in the language in which you accessed Webmail. In some cases, however, it might be required to change folder mappings in Webmail, if Outlook does not do this conversion automatically, besides mapping the localized names in your Outlook.

<table border="1" id="bkmrk-depending-on-the-siz" style="border-collapse: collapse; width: 100%; border-width: 1px; background-color: rgb(252, 252, 252);"><colgroup><col style="width: 99.881%;"></col></colgroup><tbody><tr><td>Depending on the size of your mailbox and your Internet speed, Outlook might take from a few hours to a few days to synchronize the mailbox and build the local PST file.</td></tr></tbody></table>

<div class="wiki-content" id="bkmrk-note-that-outlook-wi"><div class="confluence-information-macro confluence-information-macro-information conf-macro output-block" data-hasbody="true" data-macro-name="info">  
</div><div class="confluence-information-macro confluence-information-macro-note conf-macro output-block" data-hasbody="true" data-macro-name="note"><div class="confluence-information-macro-body"><table border="1" style="border-collapse: collapse; width: 100%; border-width: 1px; background-color: rgb(255, 253, 246);"><colgroup><col style="width: 99.881%;"></col></colgroup><tbody><tr><td>Note that Outlook will automatically set up the account as IMAP. If you want to set up the account as POP, you have to set up the account manually. IMAP is recommended, as it´s a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.</td></tr></tbody></table>

</div></div></div>## Outlook 365

<div class="wiki-content" id="bkmrk-unfortunately%2C-this-"><div class="confluence-information-macro confluence-information-macro-information conf-macro output-block" data-hasbody="true" data-macro-name="info"><div class="confluence-information-macro-body"><table border="1" style="border-collapse: collapse; width: 100%;"><colgroup><col style="width: 99.881%;"></col></colgroup><tbody><tr><td>Unfortunately, this version of Outlook doesn't support Autodiscover for IMAP accounts anymore.</td></tr></tbody></table>

</div></div></div><div class="wiki-content" id="bkmrk-click-on-the%C2%A0file-me">- Click on the **File menu**
- Click on **+ Add Account**

</div> **[![Email migration request.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/email-migration-request.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/email-migration-request.jpg) [![Email-setup-example-in-Office-365-Step-0-click-on-the-Add-Account-button.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/email-setup-example-in-office-365-step-0-click-on-the-add-account-button.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/email-setup-example-in-office-365-step-0-click-on-the-add-account-button.jpg)**

<div class="wiki-content" id="bkmrk-fill-in-your-full%C2%A0em">- Fill in your full **email address** and select the option **Let me set up my account manually**.
- Click on **Next**.

</div> [![Email-setup-example-in-Office-365-Step-1-fill-in-your-email-address.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/email-setup-example-in-office-365-step-1-fill-in-your-email-address.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/email-setup-example-in-office-365-step-1-fill-in-your-email-address.jpg)

<div class="wiki-content" id="bkmrk-select%C2%A0imap%C2%A0from-the">- Select **IMAP** from the list of account types.

</div> [![Email-setup-example-in-Office-365-Step-2-select-IMAP-as-account-type.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/email-setup-example-in-office-365-step-2-select-imap-as-account-type.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/email-setup-example-in-office-365-step-2-select-imap-as-account-type.jpg)

<div class="wiki-content" id="bkmrk-fill-in-server-infor">- Fill in server information from the [Server &amp; Ports page](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/servers-ports)
- Click on **Next**

</div> [![Email-setup-example-in-Office-365-Step-3-fill-in-the-account-server-settings.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/email-setup-example-in-office-365-step-3-fill-in-the-account-server-settings.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/email-setup-example-in-office-365-step-3-fill-in-the-account-server-settings.jpg)

<div class="wiki-content" id="bkmrk-fill-in-your-existin">- Fill in your existing **password** for your email address and click on **Connect**

</div> **[![Email-setup-example-in-Office-365-Step-4-fill-in-the-existing-password-for-your-email-address.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/email-setup-example-in-office-365-step-4-fill-in-the-existing-password-for-your-email-address.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/email-setup-example-in-office-365-step-4-fill-in-the-existing-password-for-your-email-address.jpg)**

<div class="wiki-content" id="bkmrk-the-setup-is-complet">- The setup is completed. The message **Account successfully added** will show and Outlook will begin synchronizing the account.

<div class="confluence-information-macro confluence-information-macro-information conf-macro output-block" data-hasbody="true" data-macro-name="info"><div class="confluence-information-macro-body">Depending on the size of your mailbox and your Internet speed, Outlook might take from a few hours to a few days to synchronize the mailbox and build the local PST file.</div></div></div>## Outlook 2013/2010:

<div class="wiki-content" id="bkmrk-click-on-the%C2%A0file-me-1">- Click on the **File menu**
- Click on **+ Add Account**

</div> **[![Add-email-address-to-an-email-client-Outlook-2013.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/add-email-address-to-an-email-client-outlook-2013.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/add-email-address-to-an-email-client-outlook-2013.jpg)**

<div class="wiki-content" id="bkmrk-select%C2%A0pop-or-imap">- Select **POP or IMAP**

</div> <span class="confluence-embedded-file-wrapper confluence-embedded-manual-size">[![Add-email-address-to-an-email-client-Outlook-2013-POP-or-IMAP.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/add-email-address-to-an-email-client-outlook-2013-pop-or-imap.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/add-email-address-to-an-email-client-outlook-2013-pop-or-imap.jpg)</span>**

<div class="wiki-content" id="bkmrk-option-1%3A-this-versi">- **Option 1**: this version of Outlook supports Autodiscover for IMAP accounts if you have [setup Autodicover in your DNS](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/autodiscover). 
    - Type in your full name, e-mail address, and password and click on **Next**
    - Click on **Allow** when asked about autodiscover.xml
    - Click on **Finish**

</div><div class="wiki-content" id="bkmrk-option-2%3A-if-you-don">- **Option 2**: If you don't have Autodicover 
    - select **Manual setup** and click on **Next**.

</div> [![Add-email-address-to-an-email-client-Outlook-2013-2.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/add-email-address-to-an-email-client-outlook-2013-2.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/add-email-address-to-an-email-client-outlook-2013-2.jpg)

<div class="wiki-content" id="bkmrk-type-in-your-full-na">- - Type in your full name, e-mail address, and password
    - Fill in server information from the [Server &amp; Ports page](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/servers-ports)

</div> [![Add-email-address-to-an-email-client-Outlook-2013-4-selected.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/add-email-address-to-an-email-client-outlook-2013-4-selected.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/add-email-address-to-an-email-client-outlook-2013-4-selected.jpg)

<div class="wiki-content" id="bkmrk-click-on%C2%A0more-settin">- - Click on **More Settings**.
    - Select **My outgoing server (SMTP) requires authentication** and **Use same settings as my incoming mail server**.

</div> [![Add-email-address-to-an-email-client-Outlook-2013-5-options.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/add-email-address-to-an-email-client-outlook-2013-5-options.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/add-email-address-to-an-email-client-outlook-2013-5-options.jpg)

<div class="wiki-content" id="bkmrk-click-on-the%C2%A0advance">- - Click on the **Advanced** tab
    - Verify the ports are correct and SSL is selected.

</div> [![Add-email-address-to-an-email-client-Outlook-2013-6-options.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/add-email-address-to-an-email-client-outlook-2013-6-options.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/add-email-address-to-an-email-client-outlook-2013-6-options.jpg)

<div class="wiki-content" id="bkmrk-click-on%C2%A0ok.-click-o">- - Click on **OK**. Click on **Next** to finish the setup.

</div><div class="wiki-content" id="bkmrk-depending-on-the-siz-1"><div class="confluence-information-macro confluence-information-macro-information conf-macro output-block" data-hasbody="true" data-macro-name="info"><div class="confluence-information-macro-body"><table border="1" style="border-collapse: collapse; width: 100%; border-width: 1px; background-color: rgb(252, 252, 252);"><colgroup><col style="width: 99.881%;"></col></colgroup><tbody><tr><td>Depending on the size of your mailbox and your Internet speed, Outlook might take from a few hours to a few days to synchronize the mailbox and build the local PST file.</td></tr></tbody></table>

</div></div></div>

# Setup IMAP e-mail on iOS

<table border="1" id="bkmrk-if-you-have-an-enhan" style="border-collapse: collapse; width: 100%; border-width: 1px; background-color: rgb(243, 249, 243);"><colgroup><col style="width: 99.881%;"></col></colgroup><tbody><tr><td>If you have an **Enhanced** mailbox, you can use ActiveSync, to not only sync e-mails, but also contacts and calendars.</td></tr></tbody></table>

You can log in to the [Webmail](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/webmail-client "Webmail client") and download a profile to automatically setup the e-mail as IMAP. The profile will include calendars and contacts if you have an **Enhanced** mailbox.

[![Webmail - download iOS Profile.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/webmail-download-ios-profile.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/webmail-download-ios-profile.jpg)

Here's the step by step for setting up an IMAP account on iOS.

- Click on **Settings**
- Click on **Mail, Contacts, Calendars**
- Click on **Add Account**
- Click on **Other**
- Click on **Add Mail Account**
- Inform the following 
    - **Name** - The display name you want on your outgoing email
    - **Email** - Your full email address
    - **Password** - Your email password
    - **Description** - A description for your account
- Click on **Next**
- IMAP is selected by default
- Under **Incoming Mail Server**, enter as below: 
    - **Host Name** - `imap.emailarray.com`
    - **User Name** - Your full e-mail address
    - **Password** - Your password
- Under **Outgoing Mail Server**, enter as below: 
    - **Host Name** - `smtp.emailarray.com`
    - **User Name** - Your full e-mail address
    - **Password** - Your password
- Click on **Next**
- Click on **Save**

<p class="callout info">Note that IMAP is preferred over POP. If you want to set up the account as POP, you have to set it up manually. IMAP is a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.</p>

### Example setup for iOS:

<table border="1" id="bkmrk--1" style="border-collapse: collapse; width: 102.381%; height: 161px;"><colgroup><col style="width: 16.6865%;"></col><col style="width: 16.6865%;"></col><col style="width: 16.6865%;"></col><col style="width: 16.6865%;"></col><col style="width: 16.6865%;"></col><col style="width: 16.6865%;"></col></colgroup><tbody><tr><td><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size">[![Apple-Mail-1-Add-Account-use-Other-for-IMAP.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/apple-mail-1-add-account-use-other-for-imap.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/apple-mail-1-add-account-use-other-for-imap.jpg)</span></td><td><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size">[![Apple-Mail-2-Add-Account-fill-in-your-existing-email-address-password-and-name.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/apple-mail-2-add-account-fill-in-your-existing-email-address-password-and-name.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/apple-mail-2-add-account-fill-in-your-existing-email-address-password-and-name.jpg)</span></td><td><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size">[![Apple-Mail-3-Add-Account-fill-in-advanced-setup-details-incoming-and-outgoing-mail-server-and-your-email-password.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/apple-mail-3-add-account-fill-in-advanced-setup-details-incoming-and-outgoing-mail-server-and-your-email-password.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/apple-mail-3-add-account-fill-in-advanced-setup-details-incoming-and-outgoing-mail-server-and-your-email-password.jpg)</span></td><td><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size">[![Apple-Mail-4-Add-Account-choose-to-sync-your-mail.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/apple-mail-4-add-account-choose-to-sync-your-mail.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/apple-mail-4-add-account-choose-to-sync-your-mail.jpg)</span></td><td><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size">[![Apple-Mail-Verify-Account-IMAP-settings-use-SSL-auhtenticate-with-password-and-set-IMAP-server-port-to-993.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/apple-mail-verify-account-imap-settings-use-ssl-auhtenticate-with-password-and-set-imap-server-port-to-993.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/apple-mail-verify-account-imap-settings-use-ssl-auhtenticate-with-password-and-set-imap-server-port-to-993.jpg)</span></td><td><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size">[![Apple-Mail-Verify-Account-SMTP-settings-use-SSL-auhtenticate-with-password-and-set-SMTP-server-port-to-465.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/apple-mail-verify-account-smtp-settings-use-ssl-auhtenticate-with-password-and-set-smtp-server-port-to-465.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/apple-mail-verify-account-smtp-settings-use-ssl-auhtenticate-with-password-and-set-smtp-server-port-to-465.jpg)</span></td></tr></tbody></table>

# Setup IMAP e-mail on Android

Remember that, if you have an Enhanced account, you can use ActiveSync, to not only sync e-mails, but also contacts and events.

### How to set up your email on an Android device

Here's the step by step for setting up an IMAP account on Android's native mail app.

<div class="wiki-content" id="bkmrk-press-the-device%27s%C2%A0m">- Press the device's **Menu** button.
- Tap **Settings**.
- Go to **Manage Accounts**
- Click on **Add account**.
- Click on **Email / Personal (IMAP)**
- **Username**: enter your full e-mail address
- If an account type is asked, choose **IMAP account**.
- **Password**: enter your email's password.
- **Incoming server settings**
    - Username: your full email address
    - Password: your email's password
    - Server: `imap.emailarray.com` . Android will automatically use yourdomain.com as host and you need to change it.
- **Outgoing server settings**
    - Require signin: **YES**
    - Username: your full email address
    - Password: your email's password
    - SMTP server: `smtp.emailarray.com` . Android will automatically use yourdomain.com as host and you need to change it.
- Account options: Optionally, you can set up specific details such as interval for checking mail, if you want to be notified, etc.
- On the last page, Android gives you the option to change the *Account name* (will appear in your list) and *Your name* (will appear to recipients).
- Click on **Next** to finalize the procedure.

</div><div class="wiki-content" id="bkmrk-imap-server---imap.e"></div><table border="1" id="bkmrk-note-that-imap-is-pr" style="border-collapse: collapse; width: 100%; border-width: 1px; background-color: rgb(255, 253, 246);"><colgroup><col style="width: 99.881%;"></col></colgroup><tbody><tr><td>Note that IMAP is preferred over POP. If you want to set up the account as POP, you have to set it up manually. IMAP is a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.</td></tr></tbody></table>

### Example Setup on Android Mail App

[![Android - Email setup - step 1.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/scaled-1680-/android-email-setup-step-1.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/android-email-setup-step-1.jpg)[![Android - Email setup - step 2.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/scaled-1680-/android-email-setup-step-2.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/android-email-setup-step-2.jpg)![Android - Email setup - step 3.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/scaled-1680-/android-email-setup-step-3.jpg)[![Android - Email setup - step 4.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/scaled-1680-/android-email-setup-step-4.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/android-email-setup-step-4.jpg)

[![Android - Email setup - step 5.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/scaled-1680-/android-email-setup-step-5.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/android-email-setup-step-5.jpg)[![Android - Email setup - step 6.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/scaled-1680-/android-email-setup-step-6.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/android-email-setup-step-6.jpg)[![Android - Email setup - step 7.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/scaled-1680-/android-email-setup-step-7.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/android-email-setup-step-7.jpg)[![Android - Email setup - step 8.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/scaled-1680-/android-email-setup-step-8.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/android-email-setup-step-8.jpg)