1 - Configure a new e-mail address - Getting started

• DNS Configuration
• Webmail client
• E-mail Migration
• Servers & Ports
• Autodiscover
• Setup IMAP or POP on other e-mail clients
• Setup e-mail on Mozilla Thunderbird
• Setup e-mail on Outlook
• Setup IMAP e-mail on iOS
• Setup IMAP e-mail on Android

DNS Configuration

DNS Updates
It might take some time to see the changes in your DNS based on your provider and domain settings.

 

1. MX Records

The first step in configuring your DNS is updating your MX records.

MX records tell the world which server should receive the e-mails sent to your domain and deliver them to the specified e-mail provider, straight to your mailbox. You can usually edit the MX records for your domain from the same Control Panel you use for managing your DNS. You can safely keep your website hosted with another provider and only use our hosting services for the e-mail.

You should first remove all other MX records and then add the following, with the specified preference (the Host value is usually '@'):

Important
It is not recommended to create CNAME records within your domain that point to EmailArray MX records and use that CNAME as your MX records.

 

Example configuration for MX records in GoDaddy DNS:

 

2. Webmail Record

To access your webmail using a custom URL, you must configure CNAME records within your domain for the webmail host.

You must create:

Don't forget to replace yourdomain.com with the actual name of your domain.

 

Example configuration for Webmail records in GoDaddy DNS:

 

3. SPF Record

The SPF record is necessary, so your e-mail is not marked as Spam. The SPF will help with your e-mail deliverability because it specifies a list of authorized hosts that can send e-mails on behalf of a domain.

First, check for any existing TXT records with SPF.

If you don't have an existing SPF record, you must add a TXT record with the following value (the host value is usually '@'):

If you have an SPF record, you should edit it and insert before the final -all directive, the following value: include:emailarray.com

 

Example configuration for SPF TXT records in GoDaddy DNS:

 

4. DKIM Records

To improve e-mail deliverability, you should enable DKIM for your domain from your Admin Panel and then add the records to your DNS.

DKIM is an e-mail authentication method designed to detect forged sender addresses in e-mails, a technique often used in phishing and e-mail spam (Wikipedia).

To enable DKIM for your domain:

• Go to the Admin Panel.

• Log in using your Admin username and password.
• Click on Domains in the menu.
• Click on the DKIM icon next to the domain you wish to activate DKIM for
• In the new window, switch the Enable option to Yes. This will generate your DKIM record.
• Update your DNS to include the generated DKIM record as TXT record (use the Host value for Host and the Key value for TXT Value).
• Note it might take some time to propagate in the DNS.

 

5. Autodiscover Records

To simplify the configuration on some desktop & mobile e-mail clients, you should use the Autodiscover web service record to configure these clients automatically. You have to add an *A* record in the DNS for your domain:

Visit the "Autodiscover" page for more information.

 

Example of a Setup in GoDaddy:

Webmail client

For both Basic and Enhanced mailboxes, our supported Webmail interface is the Group-Office Webmail. It’s a complete re-design, very modern and fast, and it works as well on mobile as on the desktop.

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How to access your Webmail

The Webmail doesn’t need additional setup, and you can access it from any computer, smartphone, or tablet without installing other applications.

You can access the Webmail in a few ways:

• Option 1: Log in directly to webmail.emailarray.com using your full email address and password.
• Option 2: From your Admin Panel, click on the envelope icon on the Users page. You can save the link and bookmark it to your favorite Browser for quick use in the future.

• Option 3: adding to your DNS the Webmail record and using this type of URL in the Browser: webmail.mydomain.com (make sure you replace mydomain.com with your domain name). This works only if you have set up the DNS records for the Webmail.

     

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How to Switch to the New Webmail?

You need to configure or modify your DNS by pointing ‘webmail.yourdomain.com’ to webredirect.emailarray.com via a CNAME record.

You would then access your Webmail by visiting http://webmail.yourdomain.com. Use the HTTP protocol, and it will be automatically redirected to HTTPS. 

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Existing Enhanced Accounts - How to Migrate to the new Webmail?

To ensure the proper migration of all your data from your existing accounts, you must open a support ticket requesting a migration to the new Webmail.

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E-mail Migration

If you need to migrate mailboxes from a previous provider, first create the mailboxes on our side and then send an e-mail to Support (or open a ticket) to request a migration.

You can also schedule a migration during your out-of-office hours - send the request at least 24 hours before the wanted time frame (and at least 48 hours before a weekend migration).

How to Request an Email Migration

1. Create the mailboxes on our side from your Administrator Panel or WHMCS. 
2. Collect the necessary info from the existing e-mail service: IMAP server address, current passwords of each e-mail address (check if you can set up temporary ones just for the migration).
3. Send your migration request by e-mailing Support with the following information:
   • the e-mail address
   • the password for the e-mail address with the previous provider

   • source IMAP server address of the previous provider

     Please make sure you have the correct passwords for each e-mail address.

4. For migration of multiple mailboxes, you can attach a CSV file with these details. Click here to download an example CSV file.
5. Our team supervises the migration and will update the ticket once it has been completed. The migration duration depends on the mailboxes' total size, the original mail server's speed, and the already scheduled migrations - but it's usually completed in less than 24 hours.
6. Update the DNS records (MX, SPF, DKIM, webmail, etc.) for the domains to point to our servers ( use the information in this guide: DNS Configuration).
7. Our team does another sync to make sure we transferred everything.
8. Setup your e-mail clients to use the new IMAP and SMTP hostnames. You can use the information in this guide: Servers & Ports.

Contact and Calendar Migration

We can also import your Contacts and Calendar. To request this kind of migration, attach the exported *.vcf files (for Contacts) and the *.ics files (for Calendar) in the Support ticket.

Servers & Ports

Servers & Ports

Configuring "[Support:Autodiscover & Autoconfig]" can simplify the configuration of your desktop clients

IMAP Service

 

SMTP Service

Important You must enable SMTP Authentication in your e-mail client in order to send e-mails out.

 

POP3 Service

Also note that IMAP is recommended rather than POP, as it´s a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.

Autodiscover

Autodiscover for Outlook, Thunderbird & Mobile Devices

 

What is Autodiscover ?

It's a web services that is used by a growing number of applications and which helps in configuring your mobile devices and desktop clients. Autodiscover is used by Outlook, Thunderbird, eM Client, iOS & Android devices in order to automatically configure the e-mail application.

This services allow you to configure an e-mail account by only entering your e-mail address and password, without having to worry about incoming servers, outgoing servers, or ports. All communication is configured to be secured through SSL by default. However, the implementation is heavily dependent on the software maker ( Apple, Microsoft ) and some versions have better integrations than others.

 

DNS Configuration

You'll need to add an A type record in the DNS of the domain for which you'd like to enable this services:

Setup IMAP or POP on other e-mail clients

Setup e-mail on Mozilla Thunderbird

Step 1

To open the setup window for a new email account, you have multiple options:

The Set Up Your Existing Email Address window will show.

 

Step 2

Enter the user's display name, full e-mail address and password:

 

Step 3

Click on Continue. Thunderbird will automatically find the proper server names if you have set the Autoconfig record in your DNS.

 

If Thunderbird doesn't automatically find the server names, please use the details from the Server & Ports page.

 

Step 4

Click on Done to finish the account setup. Wait for Thunderbird to synchronize the data.

Note that Thunderbird will automatically setup the account as IMAP. If you want to set up the account as POP, you have to setup the account manually. IMAP is recommended, as it´s a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.

Setup e-mail on Outlook

Below, step by step tutorials according to the Outlook version used, which you can usually check when opening Outlook or in the Help menu/About. There's also a website with a generic Outlook setup which can be useful, so you can view screenshots.

Also notice that if this is the first time you open Outlook since its installation, a window will immediately pop up asking you to set up your email account. Click yes and proceed and follow our instructions starting with a section in which you start typing in your account data.

Finally, as per our tests, sent items and trash are automatically saved in IMAP folders, except in older Outlook 2003. Nonetheless, information about this is available for Sent Items and Trash, especially useful if your Outlook is not in English and you want to manually define folders used for these base folders. Notice that our Webmail automatically decodes the English default names (Sent, Trash, Drafts, Spam) so that it shows them in the language in which you accessed Webmail. In some cases, however, it might be required to change folder mappings in Webmail, if Outlook does not do this conversion automatically, besides mapping the localized names in your Outlook.

Depending on the size of your mailbox and your Internet speed, Outlook might take from a few hours to a few days to synchronize the mailbox and build the local PST file.

Outlook 365

         

     

     

     

     

Outlook 2013/2010:

     

     

           

               

               

               

Setup IMAP e-mail on iOS

If you have an Enhanced mailbox, you can use ActiveSync, to not only sync e-mails, but also contacts and calendars.

You can log in to the Webmail and download a profile to automatically setup the e-mail as IMAP. The profile will include calendars and contacts if you have an Enhanced mailbox.

Here's the step by step for setting up an IMAP account on iOS.

• Click on Settings
• Click on Mail, Contacts, Calendars
• Click on Add Account
• Click on Other
• Click on Add Mail Account
• Inform the following
  • Name - The display name you want on your outgoing email
  • Email - Your full email address
  • Password - Your email password
  • Description - A description for your account
• Click on Next
• IMAP is selected by default
• Under Incoming Mail Server, enter as below:
  • Host Name - imap.emailarray.com
  • User Name - Your full e-mail address
  • Password - Your password
• Under Outgoing Mail Server, enter as below:
  • Host Name - smtp.emailarray.com
  • User Name - Your full e-mail address
  • Password - Your password
• Click on Next
• Click on Save

Note that IMAP is preferred over POP. If you want to set up the account as POP, you have to set it up manually. IMAP is a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.

Example setup for iOS:

Setup IMAP e-mail on Android

Remember that, if you have an Enhanced account, you can use ActiveSync, to not only sync e-mails, but also contacts and events.

How to set up your email on an Android device

Here's the step by step for setting up an IMAP account on Android's native mail app.

 

Note that IMAP is preferred over POP. If you want to set up the account as POP, you have to set it up manually. IMAP is a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.

Example Setup on Android Mail App