# Configure your favorite email app

**Step-by-step guides for IMAP and SMTP setup.**

Whether you prefer the desktop power of Outlook and Thunderbird or the mobility of your smartphone, we’ve got you covered. Pick your platform below for a tailored, step-by-step guide.

**Quick Server Settings:** If you’re an advanced user and just need the "cheat sheet," use these secure settings:

Protocol Server Address Ports

IMAP (Incoming) imap.emailarray.com 993

SMTP (Outgoing) smtp.emailarray.com 465

POP3 (Incoming) pop.emailarray.com 995

**Important**: When setting up your outgoing server (SMTP), always ensure "**Authentication Required**" is enabled using your full email address and password.

**Pro Tip: Use IMAP.** We strongly recommend IMAP over POP3. It keeps all your folders in sync across every device and ensures your data is protected by our 30-day (Basic) or 365-day (Enhanced) backups.

# Setup Email on Thunderbird (IMAP)

Thunderbird is a free, open-source email client that offers excellent support for IMAP and advanced groupware features. Follow the steps below to connect your mailbox.

<span data-path-to-node="6,0">**<span class="citation-713">Large Mailboxes:</span>**<span class="citation-713"> Depending on your internet speed and the size of your mailbox (up to 200GB per account), the initial synchronization can take anywhere from a few hours to a few days to fully build your local data file</span></span><span data-path-to-node="6,1"><span class="citation-713 citation-end-713"><sup class="superscript" data-turn-source-index="2"></sup><sup class="superscript" data-turn-source-index="2"></sup><sup class="superscript" data-turn-source-index="2"></sup><sup class="superscript" data-turn-source-index="2"></sup><sup class="superscript" data-turn-source-index="2"></sup><sup class="superscript" data-turn-source-index="2"></sup><sup class="superscript" data-turn-source-index="2"></sup><sup class="superscript" data-turn-source-index="2"></sup><sup class="superscript" data-turn-source-index="2"></sup></span></span><span data-path-to-node="6,2">.</span>

<p class="callout info"><span data-path-to-node="6,2">You can setup [Autoconfig](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/dns-configuration#bkmrk-5.-autodiscover-reco) in your DNS to make the process of setting up Thunderbird much easier.</span></p>

<p class="callout success"><span data-path-to-node="25,1,0,1">Enhanced mailbox? [<span class="citation-743">Connect a </span>**<span class="citation-743">CardDAV</span>**<span class="citation-743"> address book or a </span>**<span class="citation-743">remote calendar</span>**](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/thunderbird-syncing-contacts-and-calendars)<span class="citation-743">[ (CalDAV) ](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/thunderbird-syncing-contacts-and-calendars)to keep your contacts and schedule in sync.</span></span></p>


### Getting Started

To open the setup window for a new email account:

1. Click on **Account Actions** in the bottom left of the account pane.
2. Select **Add Mail Account...** from the menu.  
      
    [![Thunderbird - Account Actions - Add Mail Account.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/thunderbird-account-actions-add-mail-account.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/thunderbird-account-actions-add-mail-account.PNG)


### Option 1: Automatic Configuration (Recommended)

If you have [**Autoconfig** ](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/dns-configuration#bkmrk-5.-autodiscover-reco)set up in your DNS, Thunderbird will handle the heavy lifting for you.

1. **Enter Your Details:** Fill in your full name, email address, and password. Keep **Remember password** checked.  
      
    [![Thunderbird - Setup - step 1.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/thunderbird-setup-step-1.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/thunderbird-setup-step-1.PNG)
2. **Search for Settings:** Click **Continue**. Thunderbird will automatically search for the recommended server configuration.
3. **Confirm Configuration:** Once the green "Configuration found" message appears, verify that **IMAP** is selected.  
      
    [![Thunderbird - mailbox with autodiscover - server names found.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/thunderbird-mailbox-with-autodiscover-server-names-found.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/thunderbird-mailbox-with-autodiscover-server-names-found.PNG)
4. **Finish Setup:** Click **Done**.

<div class="wiki-content" id="bkmrk-you-can-ask-your-sys"><div class="confluence-information-macro confluence-information-macro-information conf-macro output-block" data-hasbody="true" data-macro-name="info"><div class="confluence-information-macro-body">  
</div></div></div>
### Option 2: Manual Configuration

If Autoconfig is not available or you need to specify custom ports, follow these steps.

1. **Enter Your Details:** Input your name, email, and password, then click **Configure manually** at the bottom of the window.  
      
    [![Thunderbird - Setup - step 1.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/thunderbird-setup-step-1.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/thunderbird-setup-step-1.PNG)
2. **Enter Server Details:** <span data-path-to-node="8,1"><span class="citation-712">We recommend using </span>**<span class="citation-712">IMAP with SSL/TLS</span>**<span class="citation-712"> to ensure your data remains private and your folders stay synchronized across all devices</span></span><span data-path-to-node="8,2"><span class="citation-712 citation-end-712"><sup class="superscript" data-turn-source-index="3"></sup></span></span><span data-path-to-node="8,3">.</span>
    
    
    - Incoming Server
        
        
        - **Protocol**: IMAP
        - **Hostname**: imap.emailarray.com
        - **Port**: 993
        - Connection Security: SSL/TLS
        - Authentication Method: Normal password
        - Username: Your full email address (e.g., name@yourdomain.com)
    - Outgoing Server
        
        
        - **Protocol**: SMTP
        - **Hostname**: smtp.emailarray.com
        - **Port**: 465
        - Connection Security: SSL/TLS
        - Authentication Method: Normal password
        - Username: Your full email address (e.g., name@yourdomain.com)

  
[![Thunderbird - Setup - step 3 - re-test to auto-fill unknown fields like ports and authentication method.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/thunderbird-setup-step-3-re-test-to-auto-fill-unknown-fields-like-ports-and-authentication-method.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/thunderbird-setup-step-3-re-test-to-auto-fill-unknown-fields-like-ports-and-authentication-method.PNG)

1. **Test and Verify:** Click **Re-test**. Thunderbird will verify the connection.
2. **Finalize:** Once the green success bar appears ("The following settings were found by probing the given server"), click **Done**.

### Success!

Your account is now ready to use.

On the final screen, you can also:

- Add a custom signature.
- <span data-path-to-node="25,1,0,1">Enhanced mailbox? [<span class="citation-743">Connect a </span>**<span class="citation-743">CardDAV</span>**<span class="citation-743"> address book or a </span>**<span class="citation-743">remote calendar</span>**](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/thunderbird-syncing-contacts-and-calendars)<span class="citation-743">[ (CalDAV) ](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/thunderbird-syncing-contacts-and-calendars)to keep your contacts and schedule in sync.</span></span>
- Enable end-to-end encryption for extra security.

Click **Finish** to head to your inbox. Thunderbird will now begin synchronizing your folders.

# Setup Email on Outlook (IMAP)

<span data-path-to-node="4,1"><span class="citation-173">Find the step-by-step tutorial for your specific version of Outlook below. </span></span><span data-path-to-node="4,2"><span class="citation-173 citation-end-173"><sup class="superscript" data-turn-source-index="1"></sup></span></span><span data-path-to-node="4,4"><span class="citation-172">If you aren't sure which version you have, you can usually find this info under the </span>**<span class="citation-172">Help</span>**<span class="citation-172"> menu or the </span>**<span class="citation-172">About</span>**<span class="citation-172"> section within the app.</span></span>

<p class="callout info"><span data-path-to-node="4,4"><span class="citation-172">**<span class="citation-165">Large Mailboxes:</span>**<span class="citation-165"> Depending on your internet speed and the size of your mailbox (we support up to 200GB per account), the initial synchronization can take anywhere from a few hours to a few days to fully build your local data file.  
</span></span></span></p>

<p class="callout success"><span data-path-to-node="25,1,0,1">**Enhanced mailbox?** [<span class="citation-743">Connect a </span>**<span class="citation-743">CardDAV</span>**<span class="citation-743"> address book or a </span>**<span class="citation-743">remote calendar</span>**](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/outlook-caldav-synchronizer-setup)<span class="citation-743">[ (CalDAV)](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/thunderbird-syncing-contacts-and-calendars) to keep your contacts and schedule in sync in Outlook.</span></span></p>

<span data-path-to-node="4,4"><span class="citation-172"><span class="citation-165"><span data-path-to-node="7,0">Use the following settings or follow the [Outlook 365](#bkmrk-outlook-365) or [Outlook 2013/2010](#bkmrk-outlook-2013%2F2010%3A) instructions below.</span></span></span></span>

<table border="1" id="bkmrk-service-server-addre" style="border-collapse: collapse; width: 100%;"><colgroup><col style="width: 33.3333%;"></col><col style="width: 33.3333%;"></col><col style="width: 33.3333%;"></col></colgroup><tbody><tr><td>Service</td><td>Server Address</td><td>Port (SSL/TLS)</td></tr><tr><td>Incoming (IMAP)</td><td>imap.emailarray.com</td><td>993</td></tr><tr><td>Outgoing (SMTP)</td><td>smtp.emailarray.com</td><td>465</td></tr></tbody></table>

<span data-path-to-node="4,4"><span class="citation-172"><span class="citation-165"><span data-path-to-node="7,2"><span class="citation-285">We recommend using </span>**<span class="citation-285">IMAP with SSL/TLS</span>**<span class="citation-285"> to ensure your data remains private and your folders stay synchronized across all devices</span></span><span data-path-to-node="7,3"><span class="citation-285 citation-end-285"><sup class="superscript" data-turn-source-index="3"></sup><sup class="superscript" data-turn-source-index="3"></sup><sup class="superscript" data-turn-source-index="3"></sup><sup class="superscript" data-turn-source-index="3"></sup><sup class="superscript" data-turn-source-index="3"></sup></span></span><span data-path-to-node="7,4">.</span></span></span></span>

## The New Outlook for Windows

Microsoft has recently introduced a "New Outlook" for Windows. Based on our testing and official Microsoft documentation, this version handles IMAP accounts differently than previous versions.

#### What you need to know

- **Forced Cloud Sync**: Unlike "Classic" Outlook, the "New Outlook" requires all IMAP accounts to sync through the Microsoft Cloud.
- **Data Privacy**: This means your emails, even though hosted securely with us, will be stored on Microsoft’s servers to enable this sync.
- **Setup Failures**: Because Microsoft forces this intermediary sync, many IMAP setups fail during the "Syncing to Microsoft" phase, even if your credentials and server settings are 100% correct.

#### Our Recommendation: Use "Classic" Outlook

To maintain a direct, private connection between your device and our servers, and to avoid setup errors, we recommend staying with **Classic Outlook**.

1. Open Outlook.
2. Locate the **"Try the new Outlook"** toggle in the upper-right corner.
3. Switch the toggle **Off**.
4. Restart Outlook and follow the [Outlook 365](#bkmrk-outlook-365) or [Outlook 2013/2010](#bkmrk-outlook-2013%2F2010%3A) instructions below.

<p class="callout warning">For a deeper dive into why Microsoft implemented this change, you can read the [full discussion on the Microsoft Community page](https://learn.microsoft.com/en-us/answers/questions/4736051/why-wont-new-outlook-for-windows-let-me-configure).</p>

## Outlook 365

<p class="callout info">Unfortunately, this version of Outlook doesn't support **Autodiscover** for IMAP accounts anymore.</p>

<div class="confluence-information-macro-body" id="bkmrk--1"></div><div class="wiki-content" id="bkmrk-click-on-the%C2%A0file-me">- Click on the **File menu**
- Click on **+ Add Account**

</div> **[![Email migration request.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/email-migration-request.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/email-migration-request.jpg) [![Email-setup-example-in-Office-365-Step-0-click-on-the-Add-Account-button.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/email-setup-example-in-office-365-step-0-click-on-the-add-account-button.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/email-setup-example-in-office-365-step-0-click-on-the-add-account-button.jpg)**

<div class="wiki-content" id="bkmrk-fill-in-your-full%C2%A0em">- Fill in your full **email address** and select the option **Let me set up my account manually**.
- Click on **Next**.

</div> [![Email-setup-example-in-Office-365-Step-1-fill-in-your-email-address.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/email-setup-example-in-office-365-step-1-fill-in-your-email-address.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/email-setup-example-in-office-365-step-1-fill-in-your-email-address.jpg)

<div class="wiki-content" id="bkmrk-select%C2%A0imap%C2%A0from-the">- Select **IMAP** from the list of account types.

</div> [![Email-setup-example-in-Office-365-Step-2-select-IMAP-as-account-type.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/email-setup-example-in-office-365-step-2-select-imap-as-account-type.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/email-setup-example-in-office-365-step-2-select-imap-as-account-type.jpg)

<div class="wiki-content" id="bkmrk-fill-in-server-infor">- Fill in server information from the [Server &amp; Ports page](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/servers-ports)
- Click on **Next**

</div> [![Email-setup-example-in-Office-365-Step-3-fill-in-the-account-server-settings.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/email-setup-example-in-office-365-step-3-fill-in-the-account-server-settings.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/email-setup-example-in-office-365-step-3-fill-in-the-account-server-settings.jpg)

<div class="wiki-content" id="bkmrk-fill-in-your-existin">- Fill in your existing **password** for your email address and click on **Connect**

</div> **[![Email-setup-example-in-Office-365-Step-4-fill-in-the-existing-password-for-your-email-address.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/email-setup-example-in-office-365-step-4-fill-in-the-existing-password-for-your-email-address.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/email-setup-example-in-office-365-step-4-fill-in-the-existing-password-for-your-email-address.jpg)**

<div class="wiki-content" id="bkmrk-the-setup-is-complet">- The setup is completed. The message **Account successfully added** will show and Outlook will begin synchronizing the account.

</div><p class="callout info">Depending on the size of your mailbox and your Internet speed, Outlook might take from a few hours to a few days to synchronize the mailbox and build the local PST file.</p>


## Outlook 2013/2010:

<div class="wiki-content" id="bkmrk-click-on-the%C2%A0file-me-1">- Click on the **File menu**
- Click on **+ Add Account**

</div> **[![Add-email-address-to-an-email-client-Outlook-2013.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/add-email-address-to-an-email-client-outlook-2013.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/add-email-address-to-an-email-client-outlook-2013.jpg)**

<div class="wiki-content" id="bkmrk-select%C2%A0pop-or-imap">- Select **POP or IMAP**

</div> <span class="confluence-embedded-file-wrapper confluence-embedded-manual-size">[![Add-email-address-to-an-email-client-Outlook-2013-POP-or-IMAP.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/add-email-address-to-an-email-client-outlook-2013-pop-or-imap.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/add-email-address-to-an-email-client-outlook-2013-pop-or-imap.jpg)</span>**

<div class="wiki-content" id="bkmrk-option-1%3A-this-versi">- **Option 1**: this version of Outlook supports Autodiscover for IMAP accounts if you have [setup Autodicover in your DNS](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/autodiscover-and-autoconfig). 
    - Type in your full name, e-mail address, and password and click on **Next**
    - Click on **Allow** when asked about autodiscover.xml
    - Click on **Finish**

</div><div class="wiki-content" id="bkmrk-option-2%3A-if-you-don">- **Option 2**: If you don't have Autodicover 
    - select **Manual setup** and click on **Next**.

</div> [![Add-email-address-to-an-email-client-Outlook-2013-2.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/add-email-address-to-an-email-client-outlook-2013-2.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/add-email-address-to-an-email-client-outlook-2013-2.jpg)

<div class="wiki-content" id="bkmrk-type-in-your-full-na">- - Type in your full name, e-mail address, and password
    - Fill in server information from the [Server &amp; Ports page](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/servers-ports)

</div> [![Add-email-address-to-an-email-client-Outlook-2013-4-selected.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/add-email-address-to-an-email-client-outlook-2013-4-selected.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/add-email-address-to-an-email-client-outlook-2013-4-selected.jpg)

<div class="wiki-content" id="bkmrk-click-on%C2%A0more-settin">- - Click on **More Settings**.
    - Select **My outgoing server (SMTP) requires authentication** and **Use same settings as my incoming mail server**.

</div> [![Add-email-address-to-an-email-client-Outlook-2013-5-options.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/add-email-address-to-an-email-client-outlook-2013-5-options.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/add-email-address-to-an-email-client-outlook-2013-5-options.jpg)

<div class="wiki-content" id="bkmrk-click-on-the%C2%A0advance">- - Click on the **Advanced** tab
    - Verify the ports are correct and SSL is selected.

</div> [![Add-email-address-to-an-email-client-Outlook-2013-6-options.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/add-email-address-to-an-email-client-outlook-2013-6-options.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/add-email-address-to-an-email-client-outlook-2013-6-options.jpg)

<div class="wiki-content" id="bkmrk-click-on%C2%A0ok.-click-o">- - Click on **OK**. Click on **Next** to finish the setup.

</div><p class="callout info">Depending on the size of your mailbox and your Internet speed, Outlook might take from a few hours to a few days to synchronize the mailbox and build the local PST file.</p>

<div class="wiki-content" id="bkmrk--6"><div class="confluence-information-macro confluence-information-macro-information conf-macro output-block" data-hasbody="true" data-macro-name="info"><div class="confluence-information-macro-body">  
</div></div></div>

# Setup Email on iOS

<p class="callout info">If you have an **Enhanced** mailbox, you can use ActiveSync, to not only sync emails, but also contacts and calendars.</p>

### Automatic Email Setup for iOS

The easiest way to setup your mailbox on iOS is by downloading your iOS profile from the Webmail. The profile will include email, calendars and contacts if you have an **Enhanced** mailbox, or just the email if you have a **Basic** mailbox. Alternatively, you can use the steps for manual setup.

Here are the steps for automatic email setup on your iOS device:

- From your iOS device login to your [Webmail](https://login.emailarray.com/).
- Click on your profile image and click on **Download iOS Profile** from the dropdown menu. This option will only appear if you are logged in from an iOS device.  
      
    [![Webmail options on iOS - download iOS profile for easy mailbox setup on your iPhone, iPad.png](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/webmail-options-on-ios-download-ios-profile-for-easy-mailbox-setup-on-your-iphone-ipad.png)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/webmail-groupoffice-go-to-my-account-settings.jpg)

- A pop-up message will appear with the message **Configuration profile available - Continue downloading?** Click on the **Continue** button or confirm the download.
- After the profile is downloaded, a confirmation pop-up will show with the message **Profile Downloaded - Review the profile in the Settings app if you want to install it.**   
      
    [![iOS - Email profile downloaded confirmation popup.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/ios-email-profile-downloaded-confirmation-popup.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/ios-email-profile-downloaded-confirmation-popup.jpg)
- Go to your iOS device **Settings** and you should see a new menu item on the left hand with the text **Profile Downloaded**. Click on it.  
      
    [![iOS - Settings with the new Profile Downloaded menu option.png](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/ios-settings-with-the-new-profile-downloaded-menu-option.png)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/ios-settings-with-the-new-profile-downloaded-menu-option.png)
- A new window with **Install Profile** will show. Click on the **Install** button.  
      
    [![iOS - Confirm email account installation on your device using the downloaded profile.png](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/ios-confirm-email-account-installation-on-your-device-using-the-downloaded-profile.png)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/ios-confirm-email-account-installation-on-your-device-using-the-downloaded-profile.png)
- Next, depending on your mailbox type, it will ask you to enter your mailbox password for **Incoming Mail Server**. Enter your mailbox password.
- And you're all done! The mailbox has been added to your iOS device and you can check the emails using the email app.

### Manual IMAP Setup for iOS

Here's the step by step for setting up an IMAP account on iOS.

- Click on **Settings**
- Click on **Mail, Contacts, Calendars**
- Click on **Add Account**
- Click on **Other**
- Click on **Add Mail Account**
- Inform the following 
    - **Name** - The display name you want on your outgoing email
    - **Email** - Your full email address
    - **Password** - Your email password
    - **Description** - A description for your account
- Click on **Next**
- IMAP is selected by default
- Under **Incoming Mail Server**, enter as below: 
    - **Host Name** - `imap.emailarray.com`
    - **User Name** - Your full e-mail address
    - **Password** - Your password
- Under **Outgoing Mail Server**, enter as below: 
    - **Host Name** - `smtp.emailarray.com`
    - **User Name** - Your full e-mail address
    - **Password** - Your password
- Click on **Next**
- Click on **Save**

<p class="callout info">Note that IMAP is preferred over POP. If you want to set up the account as POP, you have to set it up manually. IMAP is a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.</p>


### Example setup for iOS:

<table border="1" id="bkmrk--2" style="border-collapse: collapse; width: 102.381%; height: 161px;"><colgroup><col style="width: 16.6865%;"></col><col style="width: 16.6865%;"></col><col style="width: 16.6865%;"></col><col style="width: 16.6865%;"></col><col style="width: 16.6865%;"></col><col style="width: 16.6865%;"></col></colgroup><tbody><tr><td><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size">[![Apple-Mail-1-Add-Account-use-Other-for-IMAP.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/apple-mail-1-add-account-use-other-for-imap.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/apple-mail-1-add-account-use-other-for-imap.jpg)</span></td><td><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size">[![Apple-Mail-2-Add-Account-fill-in-your-existing-email-address-password-and-name.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/apple-mail-2-add-account-fill-in-your-existing-email-address-password-and-name.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/apple-mail-2-add-account-fill-in-your-existing-email-address-password-and-name.jpg)</span></td><td><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size">[![Apple-Mail-3-Add-Account-fill-in-advanced-setup-details-incoming-and-outgoing-mail-server-and-your-email-password.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/apple-mail-3-add-account-fill-in-advanced-setup-details-incoming-and-outgoing-mail-server-and-your-email-password.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/apple-mail-3-add-account-fill-in-advanced-setup-details-incoming-and-outgoing-mail-server-and-your-email-password.jpg)</span></td><td><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size">[![Apple-Mail-4-Add-Account-choose-to-sync-your-mail.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/apple-mail-4-add-account-choose-to-sync-your-mail.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/apple-mail-4-add-account-choose-to-sync-your-mail.jpg)</span></td><td><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size">[![Apple-Mail-Verify-Account-IMAP-settings-use-SSL-auhtenticate-with-password-and-set-IMAP-server-port-to-993.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/apple-mail-verify-account-imap-settings-use-ssl-auhtenticate-with-password-and-set-imap-server-port-to-993.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/apple-mail-verify-account-imap-settings-use-ssl-auhtenticate-with-password-and-set-imap-server-port-to-993.jpg)</span></td><td><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size">[![Apple-Mail-Verify-Account-SMTP-settings-use-SSL-auhtenticate-with-password-and-set-SMTP-server-port-to-465.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/scaled-1680-/apple-mail-verify-account-smtp-settings-use-ssl-auhtenticate-with-password-and-set-smtp-server-port-to-465.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2024-08/apple-mail-verify-account-smtp-settings-use-ssl-auhtenticate-with-password-and-set-smtp-server-port-to-465.jpg)</span></td></tr></tbody></table>

# Setup Email on Android (IMAP)

Remember that, if you have an Enhanced account, you can use ActiveSync, to not only sync e-mails, but also contacts and events.

### How to set up your email on an Android device

Here's the step by step for setting up an IMAP account on Android's native mail app.

<div class="wiki-content" id="bkmrk-press-the-device%27s%C2%A0m">- Press the device's **Menu** button.
- Tap **Settings**.
- Go to **Manage Accounts**
- Click on **Add account**.
- Click on **Email / Personal (IMAP)**
- **Username**: enter your full e-mail address
- If an account type is asked, choose **IMAP account**.
- **Password**: enter your email's password.
- **Incoming server settings**
    - Username: your full email address
    - Password: your email's password
    - Server: `imap.emailarray.com` . Android will automatically use yourdomain.com as host and you need to change it.
- **Outgoing server settings**
    - Require signin: **YES**
    - Username: your full email address
    - Password: your email's password
    - SMTP server: `smtp.emailarray.com` . Android will automatically use yourdomain.com as host and you need to change it.
- Account options: Optionally, you can set up specific details such as interval for checking mail, if you want to be notified, etc.
- On the last page, Android gives you the option to change the *Account name* (will appear in your list) and *Your name* (will appear to recipients).
- Click on **Next** to finalize the procedure.

</div><div class="wiki-content" id="bkmrk-imap-server---imap.e"></div><table border="1" id="bkmrk-note-that-imap-is-pr" style="border-collapse: collapse; width: 100%; border-width: 1px; background-color: rgb(255, 253, 246);"><colgroup><col style="width: 99.881%;"></col></colgroup><tbody><tr><td>Note that IMAP is preferred over POP. If you want to set up the account as POP, you have to set it up manually. IMAP is a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.</td></tr></tbody></table>

### Example Setup on Android Mail App

[![Android - Email setup - step 1.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/scaled-1680-/android-email-setup-step-1.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/android-email-setup-step-1.jpg)[![Android - Email setup - step 2.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/scaled-1680-/android-email-setup-step-2.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/android-email-setup-step-2.jpg)![Android - Email setup - step 3.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/scaled-1680-/android-email-setup-step-3.jpg)[![Android - Email setup - step 4.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/scaled-1680-/android-email-setup-step-4.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/android-email-setup-step-4.jpg)

[![Android - Email setup - step 5.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/scaled-1680-/android-email-setup-step-5.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/android-email-setup-step-5.jpg)[![Android - Email setup - step 6.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/scaled-1680-/android-email-setup-step-6.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/android-email-setup-step-6.jpg)[![Android - Email setup - step 7.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/scaled-1680-/android-email-setup-step-7.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/android-email-setup-step-7.jpg)[![Android - Email setup - step 8.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/scaled-1680-/android-email-setup-step-8.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2025-06/android-email-setup-step-8.jpg)

# Setup Email on eM Client (IMAP)

eM Client provides a modern, intuitive interface for managing your communications. This guide will walk you through setting up your mailbox using **Automatic Setup** (recommended) or manual configuration.

As with our other desktop guides, we recommend using **IMAP with SSL/TLS** to ensure your data stays synchronized across all your devices and is protected by our professional backups.

<p class="callout success">Syncing Other Services: <span data-path-to-node="13,0">eM Client is a full groupware suite. </span><span data-path-to-node="13,2"><span class="citation-832">If you have an </span>**<span class="citation-832">Enhanced</span>**<span class="citation-832"> mailbox, you can also add your </span>**<span class="citation-832">Calendar (CalDAV)</span>**<span class="citation-832"> and </span>**<span class="citation-832">Contacts (CardDAV)</span>**<span class="citation-832"> directly through the setup wizard to keep your professional life in sync</span></span><span data-path-to-node="13,3"><span class="citation-832 citation-end-832"><sup class="superscript" data-turn-source-index="2"></sup><sup class="superscript" data-turn-source-index="2"></sup><sup class="superscript" data-turn-source-index="2"></sup><sup class="superscript" data-turn-source-index="2"></sup><sup class="superscript" data-turn-source-index="2"></sup><sup class="superscript" data-turn-source-index="2"></sup><sup class="superscript" data-turn-source-index="2"></sup><sup class="superscript" data-turn-source-index="2"></sup><sup class="superscript" data-turn-source-index="2"></sup></span></span><span data-path-to-node="13,4">.</span></p>

## Option 1: Automatic Setup (Recommended)

If your DNS is configured with Autodiscover, eM Client can automatically detect your server settings in seconds.

1. **Start the Wizard:** Open eM Client and go to **Menu &gt; Accounts**. Click on **Add Account**.
2. **Enter Email:** In the **Automatic Setup** section, enter your full email address and click **Start**.  
      
    [![eM Client - email setup - step 1.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/em-client-email-setup-step-1.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/em-client-email-setup-step-1.PNG)
3. **Account Details:** Enter the name you want recipients to see when you send an email (e.g., "John Smith") and an account name for your internal list. Click **Next**.   
      
    [![eM Client - email setup - step 2.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/em-client-email-setup-step-2.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/em-client-email-setup-step-2.PNG)
4. **Encryption:** You will be asked about PGP encryption. For most users, we recommend selecting **Continue without encryption** unless you specifically require PGP technology. Click **Next**.  
      
    [![eM Client - email setup - step 3.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/em-client-email-setup-step-3.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/em-client-email-setup-step-3.PNG)
5. Choose your synchronization options (e.g., "Last 3 days" for faster initial setup) and click **Finish**.  
      
    [![eM Client - email setup - step 4.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/em-client-email-setup-step-4.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/em-client-email-setup-step-4.PNG)
6. **Authentication:** A window will appear asking for your credentials. Enter your email password and click **OK**. Ensure "Save password" is checked to avoid repeated prompts.

## Option 2: Manual Configuration

If you need to enter settings manually or want to use specific ports, follow these steps:

1. **Select Mail:** In the New Account window, instead of Automatic Setup, click the **Mail** tab and select **Other**. Click **Next**.  
      
    [![eM Client - manual email setup - step 1.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/em-client-manual-email-setup-step-1.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/em-client-manual-email-setup-step-1.PNG)
2. **Incoming Server:** Select **IMAP**
    
    
    - **Hostname:** `imap.emailarray.com`
    - **User name:** Your full email address.
    - **Password:** Your email account password.
    - **Port:** 993
    - **Security:** SSL/TLS  
          
        [![eM Client - manual email setup - step 3.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/em-client-manual-email-setup-step-3.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/em-client-manual-email-setup-step-3.PNG)
3. **Outgoing Server:**
    
    
    - **Hostname:** `smtp.emailarray.com`
    - **User name:** Your full email address.
    - **Password:** Your email account password.
    - **Port:** 465
    - **Security:** SSL/TLS  
          
        [![eM Client - manual email setup - step 4.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/em-client-manual-email-setup-step-4.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/em-client-manual-email-setup-step-4.PNG)
4. **Test Configuration:** eM Client will verify both the SMTP and IMAP connections. Once you see the green **"Ok"** status for both, click **Next**.  
      
    [![eM Client - manual email setup - step 5.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/em-client-manual-email-setup-step-5.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/em-client-manual-email-setup-step-5.PNG)
5. **Account Details:** Enter your name (as it should appear on sent mail) and an internal account name. Click **Next**.  
      
    [![eM Client - manual email setup - step 6.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/em-client-manual-email-setup-step-6.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/em-client-manual-email-setup-step-6.PNG)
6. **Encryption:** Select **Continue without encryption** and click **Next**.  
      
    [![eM Client - manual email setup - step 7.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/em-client-manual-email-setup-step-7.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/em-client-manual-email-setup-step-7.PNG)
7. **Finish:** Choose your message sync time period (e.g., **"All time"**) and click **Finish**.  
      
    [![eM Client - manual email setup - step 8.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/em-client-manual-email-setup-step-8.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/em-client-manual-email-setup-step-8.PNG)

# ActiveSync / EAS - Sync Email, Calendars and Contacts

### Sync your email, calendar, and contacts in real-time.

**ActiveSync** is the most powerful way to connect your mailbox to your mobile devices and desktop apps. Unlike standard email setups, ActiveSync provides a "push" connection that synchronizes your **email, calendar, contacts, and notes** instantly across all your devices. When you delete an email on your phone, it’s gone from your computer; when you add a meeting to your calendar, it appears everywhere.

<p class="callout info">**Note:** ActiveSync is a premium feature available for **Enhanced mailboxes**.  
</p>

<p class="callout success">**Pro Tip:** If your configured [Autodiscover](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/dns-configuration#bkmrk-5.-autodiscover-reco) in your domain’s DNS settings, you can often skip the manual server entry. Simply enter your email and password, and the device will find the correct server settings automatically.</p>

#### Pre-requisites

Before starting, ensure you have the following details ready:

- **Your Full Email Address:** (e.g., john@mydomain.com).
- **Your Password:** The same password you use for webmail.
- You have added the [Autodiscover DNS record for your domain](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/dns-configuration#bkmrk-5.-autodiscover-reco) to simplify the configuration. Otherwise, you can use the manual setup.


#### Step 1: Add a New Account

1. Open the **Settings** app on your smartphone or tablet.
2. Navigate to **Mail** or **Accounts** and select **Add Account**.
3. From the list of account types, select **Exchange**, **Microsoft Exchange**, or **ActiveSync**.

#### Step 2: Enter Account Details

Simply enter your email and password, and the device will find the correct server settings automatically. Click on **Sign In** or **Finish**.

#### Example setup on Android with Autodiscover:

<table border="1" id="bkmrk--1" style="border-collapse: collapse; width: 100.063%;"><colgroup><col style="width: 49.8418%;"></col><col style="width: 49.8418%;"></col></colgroup><tbody><tr><td>[![Activesync - EAS - on Android - step 1 - choose Exchange type.png](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/activesync-eas-on-android-step-1-choose-exchange-type.png)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/activesync-eas-on-android-step-1.jpg)  
</td><td>[![Activesync - EAS - on Android - step 2.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/activesync-eas-on-android-step-2.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/activesync-eas-on-android-step-2.jpg)</td></tr></tbody></table>

### Manual Setup


#### Step 1: Add a New Account

1. Open the **Settings** app on your smartphone or tablet.
2. Navigate to **Mail** or **Accounts** and select **Add Account**.
3. From the list of account types, select **Exchange**, **Microsoft Exchange**, or **ActiveSync**.

#### Step 2: Enter Account Details

Enter your **email** and **password**. Click on **Manual Setup**.


#### Step 3: Enter Server Settings

- **Server:** Use your domain name in this format: `yourdomain--com.w.emailarray.com`.  
     **Server Address Formula** To create your server address, take your domain name and:
    
    
    1. Replace any **dots (.)** with **two dashes (--)**.
    2. Add **.w.emailarray.com** to the end.
    
    **Example:** If your email is `john@my-company.com`, your server is:   
    `my-company--com.w.emailarray.com`.

- **Domain:** Leave this blank (unless your specific device requires it).
- **Username:** Your **full email address**.
- **Password:** Your email account password.
- **SSL:** Ensure "Use SSL" is turned **ON**.

Click on **Sign In**, **Continue** or **Finish**.


#### Example Setup on Android for Manual Setup:

<table border="1" id="bkmrk--2" style="border-collapse: collapse; width: 100.063%;"><colgroup><col style="width: 33.2278%;"></col><col style="width: 33.2278%;"></col><col style="width: 33.2278%;"></col></colgroup><tbody><tr><td>[![Activesync - EAS - on Android - step 1 - choose Exchange type.png](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/activesync-eas-on-android-step-1-choose-exchange-type.png)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/activesync-eas-on-android-step-1-choose-exchange-type.png)</td><td>[![Activesync - EAS - on Android - step 2.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/activesync-eas-on-android-step-2.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/activesync-eas-on-android-step-2.jpg)</td><td>[![Activesync - EAS - on Android - manual setup.jpg](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/scaled-1680-/activesync-eas-on-android-manual-setup.jpg)](https://wikidev.emailarray.com/uploads/images/gallery/2026-01/activesync-eas-on-android-manual-setup.jpg)</td></tr></tbody></table>

# Creating a New Outlook Profile

When you switch email providers, it’s tempting to take the shortcut: simply going into your existing account settings and swapping out the IMAP server addresses. While this is technically faster, it’s a strategy that often leads to significant technical headaches.

#### The Risk of the "Quick Change"

Modifying the server records on an existing account frequently leads to **.PST or .OST file corruption**. Because Outlook is trying to map a new server structure onto an old data file, you might encounter missing emails, broken search functionality, or a complete "Send/Receive" failure.

In fact, **Microsoft officially recommends against modifying existing account settings** when moving to a new service. To ensure your data stays intact and your software remains stable, the best practice is to create a **New Outlook Profile**.

### Step 1: Accessing the Mail Setup

Before opening Outlook, we need to go through the Windows Control Panel to manage your profiles.

1. Open the **Control Panel** on your Windows machine.
2. Search for and click on **Mail (Microsoft Outlook)**.
3. In the window that appears, click the **Show Profiles...** button.
4. Click **Add...**, give your new profile a name (e.g., "Work Fresh"), and click **OK**.
    
    <table border="1"><colgroup><col></col><col></col></colgroup><tbody><tr><td>[![Windows - Mail (Outlook) - Add a new Profile.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-02/scaled-1680-/windows-mail-outlook-add-a-new-profile.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-02/windows-mail-outlook-add-a-new-profile.PNG)  
    </td><td>[![Windows - Mail (Outlook) - Add a new Profile - step 2.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-02/scaled-1680-/windows-mail-outlook-add-a-new-profile-step-2.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-02/windows-mail-outlook-add-a-new-profile-step-2.PNG)  
    </td></tr></tbody></table>

---

### Step 2: Adding Your Email Account

Once you’ve named your profile, Outlook will ask you how you want to connect your email. You have two main paths: **Automatic** and **Manual**.

#### Option A: Automatic Setup (Recommended)

This is the fastest method if you have set the [Autodiscover DNS record](https://wikidev.emailarray.com/books/1-configure-a-new-e-mail-address-getting-started/page/dns-configuration#bkmrk-5.-autodiscover-reco). Outlook will try to "autodiscover" your server settings for you.

1. Enter your **Name**, **Email Address**, and **Password**.
2. Click **Next**.
3. Outlook will cycle through its configuration steps. Once you see three green checkmarks, you're all set!  
      
    [![Windows - Mail (Outlook) - Add a new Profile - step 3 - auto setup.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-02/scaled-1680-/windows-mail-outlook-add-a-new-profile-step-3-auto-setup.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-02/windows-mail-outlook-add-a-new-profile-step-3-auto-setup.PNG)

#### Option B: Manual Setup (IMAP)

If the automatic setup fails, or if you have specific server requirements from your provider, use the Manual path.

1. Select **Manual setup or additional server types** and click **Next**.
2. Choose **POP or IMAP**.
3. **Enter your Server Information:**
    
    
    - **Account Type:** IMAP
    - **Incoming mail server:** (Provided by your host)
    - **Outgoing mail server (SMTP):** (Provided by your host)
4. **More Settings (Crucial Step):** \* Click the **More Settings** button.
    
    
    - Under the **Outgoing Server** tab, check the box: *"My outgoing server (SMTP) requires authentication."*
    - Under the **Advanced** tab, ensure you are using the correct port numbers (usually 993 for IMAP and 465 or 587 for SMTP) and select **SSL/TLS** for the encrypted connection.
5. Click **OK**, then **Next** to test the settings.

  
[![Windows - Mail (Outlook) - Add a new Profile - step 3 - manual setup - IMAP.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-02/scaled-1680-/windows-mail-outlook-add-a-new-profile-step-3-manual-setup-imap.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-02/windows-mail-outlook-add-a-new-profile-step-3-manual-setup-imap.PNG)

  
[![Windows - Mail (Outlook) - Add a new Profile - step 3 - manual setup - IMAP details and More Settings.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-02/windows-mail-outlook-add-a-new-profile-step-3-manual-setup-imap-details-and-more-settings.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-02/windows-mail-outlook-add-a-new-profile-step-3-manual-setup-imap-details-and-more-settings.PNG)

[![Windows - Mail (Outlook) - Add a new Profile - step 3 - manual setup - IMAP details and More Settings 2.PNG](https://wikidev.emailarray.com/uploads/images/gallery/2026-02/windows-mail-outlook-add-a-new-profile-step-3-manual-setup-imap-details-and-more-settings-2.PNG)](https://wikidev.emailarray.com/uploads/images/gallery/2026-02/windows-mail-outlook-add-a-new-profile-step-3-manual-setup-imap-details-and-more-settings-2.PNG)

---

### Step 3: Launching Your New Profile

Now that the profile is created, you need to tell Outlook to use it.

1. Back in the **Mail** window (where you clicked "Show Profiles"), look at the bottom section.
2. Select **"Prompt for a profile to be used"** if you want to choose between your old and new profile every time you open Outlook.
3. Alternatively, select **"Always use this profile"** and choose your new one from the dropdown to make it the default.
4. Click **Apply** and open Outlook.

**Enjoy your clean, fresh inbox!**